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Before buying a NYT subscription, here's what it'll take to cancel it

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Re: Before buying a NYT subscription, here's what it'll take to cancel it

#432

Earlier quoted context omitted.

Incidents like this make me wonder why there isn't an appetite for better consumer rights in the US. If this had happened in the UK, you'd have the option to pro-actively block the payment, recover it, and legal standing to defend getting your money back. Letting companies redefine the rights of their customers seems bizarre to me.

This does exist for credit cards in the US. There are guidelines by which credit card issuers must abide by customer requests, and they're seemingly always happy to side with the consumer when it's even somewhat reasonable. > Letting companies redefine the rights of their customers seems bizarre to me. Maybe it's just what I was used to, but I think it's far more annoying in many European countries (not sure about th…

Speaking from Australia, we have outstanding customer protection and rights, and no massive hoops or hurdles to go to get it that would be more significant than anything in the US. It’s really much more just. Fraud or improper charges are also easily immediately rescinded if using a credit card. What kind of cover for fees for international use are you talking about?

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#433
That's honestly not bad, I was expecting much worse. I've been subscribed to UK services that took weeks to cancel. Weeks of emailing, calling and frustration and to this day I doubt they really closed my account. Normally I wouldn't care, but when the account has a credit card attached to it that you can't remove and they refuse to do so, it's a concern.

From that point onwards I decided I won't subscribe to any service again that doesn't offer PayPal; at least that way I can control my credit cards and only have to worry about PayPal getting compromised as opposed to worrying about twenty different service providers. More so, I won't even purchase anything with a credit card directly if it isn't through a wrapper such as PayPal.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#434
post #139

Earlier quoted context omitted.

Normal? What other business does that? I can’t think of one.

Banks and credit cards cancel inactive accounts.

You can't compare an inactive bank account or credit card with a monthly subscription.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#435

Earlier quoted context omitted.

If you don’t use Amazon Prime during the trial period (or over the year if you sign up for a year) Amazon auto refund you.

They actually refund rather than just cancel further payments?

If you haven't used any Prime features, Amazon will refund you in full

https://www.amazon.com/gp/help/customer/display.html?nodeId=...

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#436
post #338

Earlier quoted context omitted.

A Canadian bank: https://en.wikipedia.org/wiki/TD_Canada_Trust

They're in the US as well, both as a bank and as one of the bigger brokerage firms, TD Ameritrade

TD is okay in the US as a bank.

Ameritrade is owned by Charles Schwab now with TD having a minority stake in Schwab. Before that TD had a 40% stake in Ameritrade.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#437
post #148

Earlier quoted context omitted.

Ah, yes. Treat others as souless automatons option.

Even though the individuals are humans, they are reading a script given to them by a soulless automaton (also made of humans, but the result of an inhuman optimisation process). Those writing the script are taking advantage of your aversion to skip social graces when they decide what questions the low-ranking representative will ask you. The only winning move is not to play. It's not the individual's fault, but neith…

I tend to go with a few "No, thank you"s at first and then, if the heat picks up, the ol' firm & fatherly "Look, I appreciate it, but I'm going to cancel today no matter what," informing them that there's nothing they could do or say to try to make me change my mind and stay, ♫ we never did too much talkin' anyway, so don't think twice, it's all right.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#438

I just cancelled and it was relatively painless, to their credit. When they asked the reason, I said that political coverage was unfair. Left is OK, unfair is not. I don't consider myself "on the left" but I really don't mind a publication being left of center or right of center. If it's good, I will pay for it (I subscribed tp The Atlantic at least twice, and the New Yorker once, and probably others in a mix of prin…

NYT is quite right of center on many issues. They're not as conservative as WSJ, but they're definitely not a leftist publication.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#439

I had a similar issue with the Wall Street Journal a few years back, and despite having spent the majority of my career working on Wall Street, I’ll never buy a subscription again. I signed up for a really good deal for 6 months of digital + paper delivery, but my paper always arrived a day or two late, so before my 6 months were up I tried to cancel, but couldn’t figure out a way to do so on their website. I message…

Incidents like this make me wonder why there isn't an appetite for better consumer rights in the US. If this had happened in the UK, you'd have the option to pro-actively block the payment, recover it, and legal standing to defend getting your money back. Letting companies redefine the rights of their customers seems bizarre to me.

Currently in the UK, I had a really bad experience with 3, where I tried to cancel, I was informed that I had my account cancelled and then they kept billing me (for months).

I consulted with some lawyers and they told me since I had only done business on the phone (the only way the company does this business by the way) that was essentially my word against the companies. There was no way to email them and even when I did they refused to confirm or deny any account status unless I called them.

That's not to say consumer rights aren't important, I think America could do better, but I certainly do not feel protected in the UK. It's worth noting that the bulk of my exposure to UK based utility companies or government departments has suffered from similar problems, no easy way to paper trail requests made making these kinds of consumer rights ombudsmans worthless.

Re: Before buying a NYT subscription, here's what it'll take to cancel it

#440
post #398

Earlier quoted context omitted.

I closed an account with Santander and they sent the remaining monies in it to another bank account. Then they accepted a charge on the account from a subscription I had forgotten to move, even though the account was closed, and because my account was then in deficit decided to reactivate my account without letting me know. Then they charged me an overdraft fee and daily penalties, and then eventually sent me a bill…

Did you close the account manually or via the Switch Guarantee service? https://www.currentaccountswitch.co.uk If signed up to the scheme (most are, including Santander), your old bank is responsible for passing on any deposits directly to your new bank account and the new bank is responsible for processing any transactions made using your old details. This carries on for, I believe 12 months. I found the Switch Guar…

Ah, that's good to know for the future - I closed it manually. I wasn't told about this and didn't know about it - mind you it was a few years ago so not sure if this is a newer service.
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