Earlier quoted context omitted.
He was obviously being anecdotal. Asking for a citation on it is like asking for a professional food critic's review on a cheeseburger that your friend just ate and said was "really good." It's pedantic and condescending when OP obviously has some experience with the situation based on their profession.
Nothing you've just stated negates the fact that personal accounts are only generalizable when backed by additional sources and/or data. If there are 25,000 homeless and an EMT sees 1000 homeless people in a year (which I'd say I'm probably vastly over estimating) in situations where they are in greatest need, then all you have is a limited anecdotal view of a small proportion of the total population of homeless peop…
Let's look again: in my experience, most of the homeless are not looking for help to find jobs
And again: in my experience
In case you missed it: IN MY EXPERIENCE
He then goes on to explain his experience! It's called an anecdote. It doesn't mean it's generalizable. It means it's a data point, like saying a cheeseburger is "good." I don't preface every subjective, anecdotal statement with, "In my personal experience, but without citation or empirical data to back it up." He said all he needed, to where if you're asking for citation, you either lack reading comprehension skills or are just being a dick.