HERMES.md in commit messages causes requests to route to extra usage billing

Post by lukewarm707 » Thu, Apr 30, 2026, 12:43 AM UTC

areoform wrote: post #400

justinclift wrote: post #374

Earlier quoted context omitted.

Maybe worth trying some of their ~legal-ish email addresses? * notices@anthropic.com : from https://www.anthropic.com/legal/commercial-terms ) * usersafety@anthropic.com : from https://www.anthropic.com/legal/aup * marketing@anthropic.com : https://www.anthropic.com/legal/consumer-terms * disclosure@anthropic.com : from https://www.anthropic.com/responsible-disclosure-policy * dpo@anthropic.com : from https://www.ant…

Follow up note -> Yep, it's automated and DOES give access to their docs. ;) Their insurance levels don't really seem to be anywhere near what I'd expect frankly. To me, they look much lower than even entry level mandatory company insurance for brand new businesses at least in Australia. o_O What is their in-house counsel doing? How has no one flagged any of this?

Post by dvcrn » Thu, Apr 30, 2026, 12:45 AM UTC

bashtoni wrote: post #295

trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

You also seem to have a bug where people get randomly invoiced: https://news.ycombinator.com/item?id=47693679 I got a random invoice for $45.08 back in March, despite not having auto top up enabled. Trying to reach support met with a brick wall. Based on the post I linked to, I'm not the only one facing this problem.

Post by 2ndorderthought » Thu, Apr 30, 2026, 12:48 AM UTC

jiggawatts wrote: post #346

trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

Please do explain why someone at Anthropic decided, on purpose, to write code that says something along the lines of: "if ( git_history_str contains "HERMES.md" ... )" then { bill more money } Somebody (or something ) wrote this code. This bug wouldn't be happening for any other reason. It's not a glitch, an oversight, a feature gap, or a temporary outage. It is a piece of written code in your system. Everyone here i…

Post by 2ndorderthought » Thu, Apr 30, 2026, 12:49 AM UTC

root_axis wrote: post #223

mikehearn wrote: post #2

"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I've ever seen a company openly take this position. This is a crazy policy.

More likely its just an LLM hallucination, not a real policy that Anthropic has. Unfortunately for them, it's a bad look to showcase one of the main failure modes of their product in their own business process.

Post by 2ndorderthought » Thu, Apr 30, 2026, 12:50 AM UTC

evo_9 wrote: post #56

I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.