Earlier quoted context omitted.
>* Consumers who care more about convenience and cost above all else, and reliability basically not at all Don't blame the consumer for this. It's just The Market For Lemons at work. https://en.wikipedia.org/wiki/The_Market_for_Lemons If you really need someone to blame, then blame the MBAs who buy up quality brands and then sell junk until the reputation is all ground up.
Consumers are actually the problem, just as voters are the main cause of bad politicians. Most people will say they want one thing, but actually want another. They want robust appliances, but they will buy the 199.99 ones, which forces even the most honest manufacturer into a race to the bottom, unless they target the luxury segment. An airline which I can't recall, found the same: people say the want more leg room o…
That's unfair for many people. Not only do robust appliances cost significantly more, you also need to figure out which significantly more expensive model is also robust. You can't easily sample and replace a fridge when it's not the ideal one.
> found the same: people say the want more leg room or other comfort, but when it's the time to pay, most end up choosing the cheapest ticket.
There's nothing weird about it. Premium economy on the flight to my family is 2-3x the price on an already expensive flight. For my parents that's effectively equivalent to choosing: "visit once a year, or every 3 years".
This view of customers are the problem, they don't spend enough feels really bad - a disconnect of what people can realistically spend money on. There's many who need to consciously save for a few months to buy the $199 appliance.