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Google employees criticize CEO for “dumpster fire” response to ChatGPT

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Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#421

Post by GVIrish »

layer8 wrote: post #251
brobdingnagians wrote: post #53

Earlier quoted context omitted.

The other weird thing is, if someone is looking to have an edge in these sorts of things for their business, they should replace the AI helpdesks and automated emails with real, well-trained and friendly humans who will be an instant improvement, surefire hit with their customers, and cheaper on the R&D side to boot. But Google, and other companies, are spending huge amounts on bots that answer questions incorrectly,…

If quality of support would raise the bottom line, support wouldn’t be so bad in everything mass market related. Unfortunately, AI will be the cheaper option to maintain a semblance of support.

The problem is that Google makes enough money from ad business that they don't care that they may be losing out on more revenue/profits by having better support. This fundamental belief is one reason Google has a hard time making inroads in the enterprise market. In that market, support absolutely matters and the perception that Google doesn't care about it makes it easier to exclude Google altogether when considering a cloud platform or office productivity suite.

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#422

Post by citizenkeen »

londons_explore wrote: post #415
ptero wrote: post #350

Earlier quoted context omitted.

An important difference, to me, is that a lot of people already have familiarity with ChatGPT; either directly or through friends, family or just news. Most of those folks (judging by my own friends) had very low expectations which ChatGPT blew out of the water. When they read "Microsoft search with ChatGPT" they are looking for integration of at least somewhat known quantity into a not so great (perception-wise) sea…

> instead of coming up with a friendly "hey, play with our toy first" approach. They have this. But it's internal. But with 200,000 employees, that's a plenty big enough pool of testers.

Internal doesn't make it cool. It's not about testing, it's about developing familiarity.

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#423

Post by nwienert »

mynameisvlad wrote: post #361
nwienert wrote: post #346

Earlier quoted context omitted.

You said they are dominating "AI search" but that's wrong in many ways: - Google's entire search engine has had many layers of "AI" powering it for years. - Bing hasn't even released this supposed AI search engine to the public. Your other example was Tesla and the two examples couldn't be more different. Your statement would be like someone saying Tesla was "dominating" electric cars before they ever even sold a sin…

Just because Google uses AI for things like ranking does not put them in the same category as a search engine with AI integrated. I hope you realize that. There's a clear differentiator at play with Bard and New Bing, and that's the space people are talking about. The market exists. Products have been announced. Some are clearly more popular than others. I don't know why you care so much that Google beats Bing, but i…

No one hates Google more than me trust, check the comment history. Meanwhile you're stanning for something that has 0% market penetration that is essentially massively PR'ed product announcement with no market fit (not even released), and that already has competitors following easily within months (that are likely better) is some sort of first-mover advantage even comparable to what Tesla had.

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#424

Post by strangattractor »

andsoitis wrote: post #392
strangattractor wrote: post #389

Earlier quoted context omitted.

Let's ask ChatGPT what Pichai should do. "When an error is made by their AI during a demo, Google's CEO, Sundar Pichai, should take the following steps to address the situation: Acknowledge the error: The first step is to acknowledge the mistake and apologize for any inconvenience or confusion it may have caused. This helps to build trust with the audience and demonstrates that the company takes responsibility for th…

often, no response is superior. the more things you put out there the more material for people to hang critique, rumor, etc. of off. but in these cases ego can make us blind. or the belief that just because someone asked a question we have to respond.

You'd have to argue that one with ChatGPT.

Here's one of the many failures Jobs had during demos.

https://www.youtube.com/watch?v=znxQOPFg2mo

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#425

Post by layer8 »

GVIrish wrote: post #421
layer8 wrote: post #251

Earlier quoted context omitted.

If quality of support would raise the bottom line, support wouldn’t be so bad in everything mass market related. Unfortunately, AI will be the cheaper option to maintain a semblance of support.

The problem is that Google makes enough money from ad business that they don't care that they may be losing out on more revenue/profits by having better support. This fundamental belief is one reason Google has a hard time making inroads in the enterprise market. In that market, support absolutely matters and the perception that Google doesn't care about it makes it easier to exclude Google altogether when considerin…

What prevents good support is scale. For example, Microsoft is very entrenched in the enterprise space, yet support is quite lacking (unless you are a very large customer, maybe).

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#426

Post by travem »

renewiltord wrote: post #137
travem wrote: post #31

Earlier quoted context omitted.

Could you explain what you mean by Google being a “BD play”? I’m not familiar with that term.

They are primarily dependent not on technology but on their incumbent position which lets them negotiate strategic business deals to protect their market. Their advantage is not technological.

So to spell out the abbreviation, BD means “Business Development” then?

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#427

Post by Valgrim »

ptero wrote: post #350
npalli wrote: post #9

Here's the weird thing though, as discussed yesterday [1], the Microsoft demo was totally broken as well. In the end, everyone is looking for a big platform shift (next MOBILE!!!) and hype getting ahead of reality. When we look back in 3 months we will wonder why we thought LLM/GPT type queries will replace search in all forms. https://dkb.blog/p/bing-ai-cant-be-trusted

An important difference, to me, is that a lot of people already have familiarity with ChatGPT; either directly or through friends, family or just news. Most of those folks (judging by my own friends) had very low expectations which ChatGPT blew out of the water. When they read "Microsoft search with ChatGPT" they are looking for integration of at least somewhat known quantity into a not so great (perception-wise) sea…

Google search results have been decreasing in quality quite dramatically in the past few years for me. I need to spend more and more time crafting complex search queries tuned to my needs, and still most of the results are more or less irrelevant. Or sometimes it seems to completely ignore the syntax I give it. Basically, Google search does not understand what I'm asking. Sure AI hallucinates stuff, but at least the stuff it hallucinates is mostly relevant to what I'm asking.

I'm not saying I'm ready to replace Google by ChatGPT or Bing AI. I'm saying this is a huge step in the right direction overall for human-computer interaction, and Google has been sleeping at the wheel for this one.

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#428

Post by myko »

malfist wrote: post #38
blindriver wrote: post #13

Earlier quoted context omitted.

He has brought no innovation and his fearfulness has ground Google down to a halt. What new successful products has arrived during his tenure? All he did was not fuck up. He's lucky because the entire market has increased, but that's his doing. He could be replaced by any overly cautious algorithm and the results would have been the same.

Stadia! Oh wait..

That probably is the greatest innovation Google launched in his tenure, and they killed it! How frustrating.

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#429

Post by melagonster »

dragontamer wrote: post #420
wombatpm wrote: post #405

Earlier quoted context omitted.

Perl killed itself with the Perl5 transition to Perl6. I lived the 3->4 and the 4->5 transitions. When I wanted to try my hand at OOP, I ran screaming from Perl5 to Scheme and eventually Python. 20 years later I'm still programming in Python.

Ah yes, but Python nearly killed itself in the Python2 -> Python3 transition.

guess everyone learned that don't try this.

Re: Google employees criticize CEO for “dumpster fire” response to ChatGPT

#430

Post by amf12 »

bioemerl wrote: post #282
ignoramous wrote: post #270

When Sundar doesn't react fast enough: Google's gone. They no longer have the ship-fast mentality of an upstart. Perfect is the enemy of the good. The ethics lords have taken over Google Brain. Google needs a war-time CEO. When Sundar reacts fast enough: Google's gone. The product was rushed. It is no where close to perfect. Could it be Google's been bluffing about its AI. What a knee-jerk reaction. Google needs a wa…

> When Sundar reacts fast enough Their response wasn't fast enough. They should have been experimenting with this stuff in public for years now, but they've kept it under cover. This was a deflated promise from Google. They swore up and down they could blow Chat GPT out of the water. They just didn't release it for.... Reasons. Now we see the answer. Chat GPT marches forward with name recognition and lots of trial an…

> They should have been experimenting with this stuff in public for years now, but they've kept it under cover.

And yet, if they did that, and it didn't go anywhere, it would have been another addition to "KilledByGoogle". I'd rather Google release products when they are sure of the long term viability and plan.

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