Earlier quoted context omitted.
A product manager with an MBA will argue this affects only a handful of customers, mostly non-paying, so fixing it should sit at the end of the backlog.
Is that wrong? How many outraged people here are going to stop using paid-for Google products because of this? (people who didn't stop using paid-for Google products for all the times this kind of thing happened before). It's approximately none, isn't it?
The MBA thinking ignoring intangibles is exactly the problem, trading short term win for long term loss. Will it actually matter in the end? Probably not and the cycle will continue..