Large companies work by inertia. Google is actually more agile for its size, but it's still a big company and ruled by inertia. In a large company, the majority of people don't know each other, and don't communicate on a daily basis. This means that things of interest get passed from person to person, usually by email, and so the original intent of the message tends to get lost due to the 3rd or 4th reader having no…
You miss the point. Google _is_ evil, what was described _is_ inhumane. Big shame.