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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#411

Post by sneak »

Arainach wrote: post #372
jayd16 wrote: post #335

Earlier quoted context omitted.

But they're not advocating. They're claiming they can do nothing. Quitting in protest would be more advocation.

Who says they're not advocating? Who says they were aware of this before today? Extend this to other disciplines - if everyone who cared about security resigned every time leadership pushed to rush something out without proper testing, the world would be a worse place. Sticking around and continuing to try to change the culture is how good companies are made.

> Sticking around and continuing to try to change the culture is how good companies are made.

That’s not even a little bit true.

Companies going out of business or getting sidelined by competition is how good companies are made.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#412

Post by tardedmeme »

joshribakoff wrote: post #8

After i was triple billed in January, they acknowledged it but refused to provide a refund. I won those credit card disputes.

Did your account get banned, as everyone is saying? If so, did you make a new account, and did it get banned?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#413

Post by Lerc »

mcmcmc wrote: post #384
Lerc wrote: post #293

Earlier quoted context omitted.

Perhaps this is a matter of who is being referred to by 'we'. Obviously someone can do it because it got done. If the 'we' is referring to some team handling issues it would make more sense. In that case they should have said something along the lines of "I have informed someone who can help"

Does AI using first person pronouns gross anyone else out? If there’s one AI regulation I could get behind it would be banning the use of computer systems to impersonate a human

I don't perceive an AI as impersonating a human if it uses first person pronouns. Emulating is not impersonating. One is behaving similarly, the other is asserting that the similarity implies equivalence.

I have not personally encountered an AI who claimed to be human (as far as I could detect)

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#414

Post by mjcl »

mothballed wrote: post #204
boh wrote: post #180

Earlier quoted context omitted.

No that's not how that works. This stuff is a non-event. You refute the balance, they have a period where they can defend their claim (8/10 times they don't), you get your money. This is a very basic transaction that happens every single day to every major company. "Banning" you costs more than your refund and has additional legal risks. I know being helpless against tech companies is a major trope in these comments…

Yeah unless you refute ebay. A scammer went to the trouble of creating an entirely different ebay account registered to literally "pirate[xxxxx]@..." using my same name. Then they found a tracking number to my same zip code. Then they bought (fake) items from a second scammer account using my stolen credit card to "wash" the money. When I filed a chargeback ebay came back with a fat stack of paperwork and absolutely…

I can believe that, the "eBay stalking scandal" article on Wikipedia is insane.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#415

Post by mjcl »

quietsegfault wrote: post #382
everforward wrote: post #275

Earlier quoted context omitted.

We desperately need some sort of anti-retaliation provision added to chargebacks and CFPB complaints. They get off saying they won't give it back because how willing are you to get banned from Anthropic? You're like 3 legitimate chargebacks with vibe-coded companies to be banned from all the frontier models.

Why would you want to keep using a vendor that screws you over? If I’m charging back, I’m done with that vendor. Why would that vendor want to do business with a customer that doesn’t pay their bills (whether justified or not)?

Vendors are less likely to try and screw you over if they know they can't ban you for a chargeback.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#416

Post by jack_pp »

mothballed wrote: post #175
itsthejb wrote: post #153

Earlier quoted context omitted.

Tell me about it. As an individual user you absolutely CANNOT get support is some (if not many or all) circumstances. It’s really quite shocking

We all miss the old days of calling a real Filipino or Dominican slave-center where you got a script loop or suddenly the English runs out whenever it's time to ask for a refund.

In the good old days of 2011 when I started to learn C++ "for real" I did it using learncpp.com, google and "support" from freenode's #c++ where truly masterful wizards would help me with the most inane questions. I don't think anything I've ever found has come close to freenode's level of "support".

In the old days where we didn't depend on services and everything was local even if you needed something truly arcane if you knew where to ask you could find a niche expert willing to help out or at least that's how I remember it. Nowadays if you have a problem with a service you literally are shit out of luck because there is absolutely NOTHING you can do about it, you can't debug it, you can't hack it, NOTHING.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#417

Post by naruhodo »

donohoe wrote: post #262

I am confused. The person who created the PR is user "sasha-id". The person saying no to the refund is also user "sasha-id". What? Where was it exactly thats someone from Anthropic said no to a refund request? I feel I am missing the obvious somehow.

Early in the issue thread, sasha-id posts the initial refund refusal by Anthropic (email, presumably) followed by a gif of Leonardo DiCaprio applauding in Wolf Of Wall Street.

He didn't quote the Anthropic response, leading to the impression that he was Anthropic staff, confusing you, me and "CollectionAgency" in the issue thread, among others, I assume.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#418

Post by 2ndorderthought »

andylynch wrote: post #199
pxx wrote: post #99

Earlier quoted context omitted.

maybe. but somebody has to manually ban you if you do that. whereas banning everybody who charges back can easily be done in batch on the billing side

Retaliating against someone for asserting their legal rights also gets way riskier what they have already won in litigation.

Good luck surviving a real court case against any faang company. They could bleed any individuals bank account with delays and forcing you to pay hundreds of thousands in lawyers retainer fees for years.

The guy who invented the windshield wipers went bankrupt and had to wait something like 20 years for his case. He won but it probably wasn't worth it.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#420

Post by 2ndorderthought »

justinclift wrote: post #374
areoform wrote: post #185

Earlier quoted context omitted.

This billing cycle my account was billed an extra $200. I investigated. I was being for a Claude Max gift subscription that has been sent to – what appears to be – a randomly generated 27 char alphanumeric icloud email account that bounces. Apparently, Anthropic doesn't have a centralized process that allows you to approve, see or revoke "gift cards." And no I can't use this hypothetical gift card. Because I can't se…

Maybe worth trying some of their ~legal-ish email addresses? * notices@anthropic.com : from https://www.anthropic.com/legal/commercial-terms ) * usersafety@anthropic.com : from https://www.anthropic.com/legal/aup * marketing@anthropic.com : https://www.anthropic.com/legal/consumer-terms * disclosure@anthropic.com : from https://www.anthropic.com/responsible-disclosure-policy * dpo@anthropic.com : from https://www.ant…

Plot twist they all go to the same claude bot.
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