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Major European payment processor can't send email to Google Workspace users

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Re: Major European payment processor can't send email to Google Workspace users

#411

Post by dotancohen »

disgruntledphd2 wrote: post #408
gsck wrote: post #407

I dont think people fully realise how novel Stripe actually is. The idea of capturing payments via an API itself isn't unique, but the fact that as a company Stripe is actually on average pretty competent. I've never had an issue with stripe on the integration side because that just works. I work with a massive variety of payment gateways, I'd imagine more than most people on this site ever will, 90% of them suck. Th…

> The rest are finance companies and you get all the slow to move, impossible to get through to bureaucracy that comes with it. Look, I 100% get what you're saying here, but it's not (entirely) the other companies fault. The financial sector is incredibly regulated, and they're required to have policies and procedures for everything which leads to a terrible, no good, sub par user experience. Stripe has (so far) mana…

How do you think Stripe had avoided the regulators crosshairs? Probably because the users are satisfied and not complaining. Which brings us back full circle to GP's comment on why users are happy.

Re: Major European payment processor can't send email to Google Workspace users

#412

Post by st3fan »

The RFC MUST SHOULD discussion is funny ...

Considering that Google Workspace is a major player and a place where your customer are, do you want your customers to succesfully use your product?

If the answer is no then yes go ahead and debate the RFC.

If you care about your customers and your product working broadly with a diverse set of mail services then please spend 15 minutes to write a patch to add a Message-ID header?

Re: Major European payment processor can't send email to Google Workspace users

#413

Post by DangitBobby »

that_guy_iain wrote: post #346
fergie wrote: post #344

> The reason Message-ID is SHOULD rather than MUST? Mail clients > sometimes send messages without one to their submission server, which > adds it on their behalf. As for why Google enforces it anyway: > spam. Messages with minor RFC violations are far more likely to be > spam, so rejecting them is a reasonable heuristic. In practice, Google > and Microsoft have become the de-facto standards bodies for email — > what…

The email landed in the spam folder. A bounced email means it didn't find the inbox. If it didn't find an inbox there would be no log for him to check. Technical knowledge of emails and what the terms mean out him instantly as a liar. The fact this is still up on the front page is an embarrassment for the tech community in my opinion.

[flagged]

Re: Major European payment processor can't send email to Google Workspace users

#414

Post by efreak »

saurik wrote: post #12

My pet peeve are services that go out of their way to include a text/plain alternative message part but send something useless, such as the message without the key link. One time I seriously ran into a service just send a short one-sentence note along the lines of "this is a plain text email" as the plain text part. If you don't want to support plain text, maybe just don't send the alternative part?

Epic Games tells me I don't support HTML formatted email. Many emails are just the HTML version with HTML tags removed, leaving behind a bunch of ridiculously long image and link urls and little to no text telling you what they are. You might have better luck with a partial HTML implementation (pull out the title, alt, src, href attributes) than disabling it entirely.

Re: Major European payment processor can't send email to Google Workspace users

#415

Post by disgruntledphd2 »

mothballed wrote: post #410
disgruntledphd2 wrote: post #408

Earlier quoted context omitted.

> The rest are finance companies and you get all the slow to move, impossible to get through to bureaucracy that comes with it. Look, I 100% get what you're saying here, but it's not (entirely) the other companies fault. The financial sector is incredibly regulated, and they're required to have policies and procedures for everything which leads to a terrible, no good, sub par user experience. Stripe has (so far) mana…

This is why a sane e-commerce platform should have routing through a bunch of different payment processors so they're not vulnerable to the regulator or regulatory officer anomalous behavior at any particular one.

Yeah, that's sensible risk management for something as important as payments. That kind of redundancy is expensive and prone to bugs, though.

Re: Major European payment processor can't send email to Google Workspace users

#416

Post by disgruntledphd2 »

dotancohen wrote: post #411
disgruntledphd2 wrote: post #408

Earlier quoted context omitted.

> The rest are finance companies and you get all the slow to move, impossible to get through to bureaucracy that comes with it. Look, I 100% get what you're saying here, but it's not (entirely) the other companies fault. The financial sector is incredibly regulated, and they're required to have policies and procedures for everything which leads to a terrible, no good, sub par user experience. Stripe has (so far) mana…

How do you think Stripe had avoided the regulators crosshairs? Probably because the users are satisfied and not complaining. Which brings us back full circle to GP's comment on why users are happy.

I mean, Stripe are pretty young for a financial company. Assuming they keep growing, they'll eventually end up as the focus of regulation.

They do seem to be a very well run company, but if they end up as a bank, then they'd be globally systemic and at that point they'll be a focus for regulatory scrutiny

Re: Major European payment processor can't send email to Google Workspace users

#417

Post by ajross »

hermanzegerman wrote: post #320
ajross wrote: post #226

Earlier quoted context omitted.

If you have a client app that you think is reliably filtering spam, then to be blunt: you aren't receiving any spam, at least to first approximation. My stack of stuff on my three decade old personal account has a 95%+ hit rate (something I might naively be tempted to label as "reliably filtering spam"), and I see see more spam than signal in the inbox. GMail, on the other hand, is damn close to 100%. And it does it…

But GMail is accepting the Mails from his payment processor? It's just Google Workspace that won't

They're variants of the same software stack. But that's sort of the thing: email filtering (the only thing that makes email useful) requires tuning and heuristics. Decisions that are effective for personal email may not be for the spam faced by corporate clients, and vice versa.

No one (at least no one serious) thinks you can just implement some RFCs and get a product that works and doesn't suck. Life just isn't like that.

Re: Major European payment processor can't send email to Google Workspace users

#418

Post by atherton94027 »

geocar wrote: post #406
atherton94027 wrote: post #402

Earlier quoted context omitted.

> If it's something else, I'm sorry I just don't understand. I'm trying to explain to you that you're speaking very authoritatively about how things were done 30 years ago but things have changed since then, Gmail won't even send a message non-delivery notification to non-DKIM hosts. Same thing with the g-msgid I'm telling you about – google documented it explicitly as a unique identifier, see here for example: https…

[flagged]

sic transit gloria mundi..

Re: Major European payment processor can't send email to Google Workspace users

#419

Post by dang »

DangitBobby wrote: post #413
that_guy_iain wrote: post #346

Earlier quoted context omitted.

The email landed in the spam folder. A bounced email means it didn't find the inbox. If it didn't find an inbox there would be no log for him to check. Technical knowledge of emails and what the terms mean out him instantly as a liar. The fact this is still up on the front page is an embarrassment for the tech community in my opinion.

[flagged]

Please don't cross into attacking another user, no matter how wrong they are or you feel they are. We're trying for something different here.

https://news.ycombinator.com/newsguidelines.html

Re: Major European payment processor can't send email to Google Workspace users

#420

Post by dang »

Dylan16807 wrote: post #296
that_guy_iain wrote: post #263

Earlier quoted context omitted.

[flagged]

[flagged]

Please don't cross into attacking another user, no matter how wrong they are or you feel they are. We're trying for something different here.

(I know you know this and are not in the habit of doing it, but it bears repeating for others.)

https://news.ycombinator.com/newsguidelines.html

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