Earlier quoted context omitted.
> As an end user, I view a bank as a box to keep my money so I don't have to deal with cash. That's really it. I personally like features such as savings accounts (which require a treasury department), a brokerage, lending, mortgages, wire transfers, detection of fraud, and so-on a bank does far more than provide a safe place for your cash to sit
I believe the point is that all those services have existed for Quite Some Time, don’t need consumer-facing changes, and any additional consumer-facing software changes are bunk.
That’s ignoring things like online bill pay, mobile banking, and roll outs of new financial products that really are innovations from the last 10-15 years.