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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#411

Earlier quoted context omitted.

I think, showing the taxes separately is a very good idea in principle, so that you know how much tax you are paying. I usually hate the fact that I can not see how much tax I am paying, although, in Germany, the amount of tax is shown in the checkout pages.

The question is, does the tax matter so much it's worth putting it on every price sticker? I'd argue no - it's not like you can opt to not pay it. I assume your sales tax works like ours (Poland), i.e. per product/service category, so it's also not like you can buy a substitute product with lower tax. I like the solution we have - price stickers have full price, and printed receipts carry tax breakdown.

It's the same here in Germany as well, was also the same in Greece and Turkey. I guess the whole Europe is like this, if not everywhere except the US :)

Re: Adobe charges subscription cancellation fee

#412

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

I don't know where you live, but I live in the Netherlands and here it is illegal to bill you for a second year of a subscription automatically. After year one, you can cancel at any time (with, I think, a month of notice period).

I live in the UK. In the second year, Adobe gave me the same option, don't cancel and get 2 months free, or pay the buyout at full price (I took the 2 months so the cost to me was lower) and set a calendar reminder every day for the month proceeding the end date to make sure I didn't forget to cancel it this time, even if I was busy.

Re: Adobe charges subscription cancellation fee

#413
post #254

Earlier quoted context omitted.

I’ve lived in the UK and Germany and it’s incredibly rare that I’ve seen prices printed on the goods themselves. There’s a label on the shelf with the price. Even when there is a price on the box (usually much smaller stores - never supermarkets), the label on the shelf is often a different price.

To complement, in the EU, if you have two prices, one on the shelf and one on the box, the cheapest one is the right one. The only goods where prices are printed on the "box" are not in boxes, they are books or clothes. When items get individual prices, they are usually small sticker prices and effectively only in small shops or discount prices in bigger stores.

It's not entirely that simple - if there's a store branded price on the shelf or a sticker, that takes precedence over any MSRP printed on the product itself by the manufacturer. Otherwise people could just rip off store branded stickers and opt out of the store's markup.

Maybe it's just not become an issue since the MSRP on most product packaging here is in £ or $ as they just reuse the UK or sometimes US packaging so it's clear that price is not aimed at Irish consumers.

Re: Adobe charges subscription cancellation fee

#414
No they don't.

The guy took an annual license which is cheaper than a monthly one, and paid with monthly payments.

As such, he engaged himself by paying the whole year, not only few months.

Cancelling out means he has to complete the annual payment, which is of course due, according the what he signed for.

Re: Adobe charges subscription cancellation fee

#415

The downfall of Adobe is interesting to watch. New releases get more expensive every year, but they aren't really adding features. I had to switch to Affinity to get an iPad version, for example. 21,000 employees and they can't port Photoshop to ARM? I think at this point, they're just coasting on brand recognition alone. They certainly aren't adding much value; all they can do is rent you their software at higher an…

Adobe isn't going anywhere anytime soon. Yes there are alternatives, Affinity, Pixelmator, etc, but all that's being taught in educational institutions is Adobe, and it's what the industry uses. Private/small business users are a very small part of their business, but one that requires as many (if not more) support resources as large customers, so if anything they're probably happy to see them go elsewhere. And no, i…

Adobe isn't going anywhere anytime soon.

DEC, Commodore, Novell, SGI, Cray, Lotus, and Acorn would like you to explain how a computing companies last forever.

Re: Adobe charges subscription cancellation fee

#416

The downfall of Adobe is interesting to watch. New releases get more expensive every year, but they aren't really adding features. I had to switch to Affinity to get an iPad version, for example. 21,000 employees and they can't port Photoshop to ARM? I think at this point, they're just coasting on brand recognition alone. They certainly aren't adding much value; all they can do is rent you their software at higher an…

Can you really call it a dying company when their annual revenue has tripled over the last seven years? This isn't the downfall of Adobe. This is the most successful they've ever been.

Re: Adobe charges subscription cancellation fee

#417

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

This is why any time there is anything with a date associated with it more than a week or so out I go into my work calendar and add a reminder. Depending on what it is that may be on the date, or a week or even month prior. If it's super important I'll add it to my Google calendar which I don't use for anything except alerts like this that a year+ out where I may not be at the same job but still need to remember.

Re: Adobe charges subscription cancellation fee

#419

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

I wonder if this would have been enforceable. Just because their contract says something does not mean it holds up in court.

All it would take is your fleet of lawyers against Adobe's office towers full of lawyers. If you have the resources to back that, be a sport and make the sacrifice for the rest of us.

Re: Adobe charges subscription cancellation fee

#420
post #343

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

Krita is pretty decent replacement, if you want a paid alternative, then Affinity Designer / Affinity Photo is half price right now, and they don't use a subscription model: https://affinity.serif.com/en-us/

Seconding (or thirding) Affinity! I switched last year and apart from some functionality about charts and graphs, I am not looking back at all.
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