http://ejroundtheworld.blogspot.com/2011/07/airbnb-nightmare...> If the “her” he is referring to is me, then the first part of this statement is false (the second I cannot attest to). During the first week of my nightmare, the customer service team at Airbnb was - as I stated in my June 29 blog post – helpful, caring and supportive. In particular, one customer service manager - and the company’s freelance photographer - were wonderfully kind to me, and both should know how grateful I am.
> And since June 30? On this same day, I received a personal call from one of the co-founders of Airbnb. We had a lengthy conversation, in which he indicated having knowledge of the (previously mentioned) person who had been apprehended by the police, but that he could not discuss the details or these previous cases with me, as the investigation was ongoing. He then addressed his concerns about my blog post, and the potentially negative impact it could have on his company’s growth and current round of funding. During this call and in messages thereafter, he requested that I shut down the blog altogether or limit its access, and a few weeks later, suggested that I update the blog with a “twist" of good news so as to “complete[s] the story”.
> Look, despite what some of you are saying, I am not an idiot. I understand why Airbnb called me and asked me to bring this story to an end; it is in their best profitable interest to do so. Unfortunately for me – 5 weeks and counting – there is no end in sight. Too much about this case remains unknown and unresolved, and according to both the District Attorneys and the police, it could be many more months before the criminal investigation moves forward.
> And for those who have so generously suggested a donation fund be set up to help me recover, I thank you from the bottom of my heart, and suggest that instead, you keep the money and use it to book yourself into a nice, safe hotel room the next time you travel. You’ll be glad you did.
I'll just leave this here.
https://www.airbnb.com/host-protection-insurance
> Effective January 15, 2015, if a guest is injured in a listing or elsewhere on the building property during a stay, the Host Protection Insurance program provides coverage for Airbnb hosts and, where applicable, their landlords under a general commercial liability policy.
There are a variety of gaps, and have been, where AirBnb and/or its insurance failed to cover things. It isn't until this year that insurance coverage was anywhere close to what I'd consider acceptable and basic. It still isn't "complete" as far as what I'd use for my rental property.