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I feel Apple has lost its alignment with me and other long-time customers

morrick.me

401–410 of 606 posts

Re: I feel Apple has lost its alignment with me and other long-time customers

#401

Earlier quoted context omitted.

What's crap about Finder?

Every time I need to browse to a specific path I have to google it, because there is no path input anywhere. (It's Shift+Cmd+G of course)

It's in the menu bar under "Go…" or something similar.

(I'm not on a desktop right now, so I can't be precise.)

Re: I feel Apple has lost its alignment with me and other long-time customers

#402

Earlier quoted context omitted.

> The Finder made all the same mistakes as Windows did. Tbf, the Finder is still crap (if only it would be nearly as good as Windows Explorer was in its heyday I would probably use it more), and the UNIX terminal is pretty much needed to make a Mac usable in the first place - which is fine though, because the UNIX-ness was exactly why I switched to Mac ;)

What's crap about Finder?

Most of the time when someone on HN complains about Finder, it's not a Finder problem. It's that the user doesn't know how to do what they want, and other people respond with the answer.

Finder has its problems. But the overarching problem is that Apple has done a poor job of discoverability and letting people know how to do things.

It's counterintuitive, because in most of Apple's macOS programs there are multiple ways to do the same thing.

For example, there are close to a dozen ways to eject/unmount a disk/volume, but I still run into people who say they can't figure out how to do it.

Re: I feel Apple has lost its alignment with me and other long-time customers

#403
post #355

Earlier quoted context omitted.

Pre MacOS X was a 90s style OS and had major limitations that were a problem for every user, starting with no real multi-threading, and I think no protected memory. Where it was great was in the simplicity to the user. If you wanted to install or uninstall a driver or functionality, all you had to do is move an extension file in or out of the extension folder and reboot. That simplicity was lost in MacOS X. That made…

Locking down the OS so you can't install or uninstall functionality at all is not simplicity.

It kinda is, though.

Re: I feel Apple has lost its alignment with me and other long-time customers

#404

> it’s a company that I feel has lost its alignment with me and other long-time Apple users and customers. When OS X debuted there was a daytime radio talk show in my area called “The Computer Guys.” They capably covered all sorts of computing topics, but were clearly long-time Apple dudes. And they spent weeks complaining about what a disaster OS X was. The Dock was useless and violated Apple’s HIG. The Finder made…

Don’t forget the waves of rage when Apple removed the CD-ROM drive from laptops.

Or when USB Type A ports disappeared in favor of USB-C ports.

Or when the iPhone dropped the headphone jack. People still seethe about this decision even though Apple sells an excellent DAC for $9.99 that rates extremely well when tested by the audiophile obsessives and is easy to leave permanently attached to your headphones.

There are two types of long-term Apple users: Those who can go with the flow and shrug off the changes, and those who are deeply pained whenever anything changes. The latter group mostly comes around after a couple years and the issues are forgotten.

Re: I feel Apple has lost its alignment with me and other long-time customers

#405
post #85

Earlier quoted context omitted.

Because the "replacement" is "get two new AirPods". Even Apple can't take AirPods apart non-destructively. They are disposable. So much for their carbon neutrality.

Are you sure? They say they can replace a battery online

http://www.ibtimes.com/apple-airpods-repair-recycling-imposs...

Re: I feel Apple has lost its alignment with me and other long-time customers

#406

> it’s a company that I feel has lost its alignment with me and other long-time Apple users and customers. When OS X debuted there was a daytime radio talk show in my area called “The Computer Guys.” They capably covered all sorts of computing topics, but were clearly long-time Apple dudes. And they spent weeks complaining about what a disaster OS X was. The Dock was useless and violated Apple’s HIG. The Finder made…

I had been fairly anti apple my entire life. Believing they were massively over priced, and lacked support for many of the things I did personally. In my younger years I was pretty big on graphic design, still big on video editing. People used to always say "Mac is better for design". I would ask, where did you get this from? Adobe runs on both platforms and updates often come out for Windows before they are ported t…

I was in a similar boat with desktop Linux and Android. What got me to switch:

1. Build quality of Apple laptops was higher than anything else available at the time. Having a metal laptop meant you got a MacBook or a Toughbook. I got tired of plastic breaking, hinges loosening, etc. Their introduction of retina screens really sealed the deal.

2. The iPhone was first to solve seamless cloud backups.

3. AppleCare. I was traveling and had my phone on a restaurant table when a waiter dropped a salt shaker on it. He was horrified that he shattered my screen. I got it replaced when I got back to the states for like $10. Android phones at the time did not have this option.

4. Apple sold devices directly to you. Most other phones you had to buy through the wireless carrier with annoying fee structures and deceptive pricing.

5. I could use a decent photo editor ok macOS vs GIMP in Linux. I love what GIMP is trying to be but it is a mess UI-wise. Same with Lightroom vs Darktable.

6. iPhone more or less solved offloading files to the cloud. It is still bad and broken but it was at the time I switched workable vs what Android had.

7. Apple devices mostly got out of my way whereas with Android I had to tinker. I would still use desktop Linux if macOS wasn’t needed for my work, but at this point the difference is minimal.

8. They are not an advertising company. Google phones feel like devices designed to spy on you. “Personal data please!” Apple is not ideal here but at least their primary point isn’t to sell you car insurance.

This isn’t to say that Apple stuff doesn’t have warts. They cram way too much stuff in their systems. Their hardware is expensive. They often are behind the curve on performance. Their cloud offloading just does not work right for iMessage. Their protocols are closed and that is annoying. But at this point their stuff works well enough for me that I don’t see a reason to switch.

Re: I feel Apple has lost its alignment with me and other long-time customers

#407

Earlier quoted context omitted.

What's crap about Finder?

Every time I need to browse to a specific path I have to google it, because there is no path input anywhere. (It's Shift+Cmd+G of course)

If you use the terminal at all just cd to your directory of choose and then do open .

Re: I feel Apple has lost its alignment with me and other long-time customers

#408

> it’s a company that I feel has lost its alignment with me and other long-time Apple users and customers. When OS X debuted there was a daytime radio talk show in my area called “The Computer Guys.” They capably covered all sorts of computing topics, but were clearly long-time Apple dudes. And they spent weeks complaining about what a disaster OS X was. The Dock was useless and violated Apple’s HIG. The Finder made…

I had been fairly anti apple my entire life. Believing they were massively over priced, and lacked support for many of the things I did personally. In my younger years I was pretty big on graphic design, still big on video editing. People used to always say "Mac is better for design". I would ask, where did you get this from? Adobe runs on both platforms and updates often come out for Windows before they are ported t…

There are branded Windows PCs too. Go get a Dell and you're done with support. Let's not pretend that Apple is the only company out there that can provide quality hardware that will work for ages.

Re: I feel Apple has lost its alignment with me and other long-time customers

#410
post #160

Earlier quoted context omitted.

It's not just about emotion or loyalty. It's about built-up knowledge and the difficulty of switching. When you're a long time user, you know how to do everything with what you're using - whether that's an operating system, a programming language, or something else. The latest product isn't good and your suggestion is "don't buy it." OK, what do I do instead? Buy a Windows or Linux laptop where I have to re-learn a d…

Companies owe their livelihoods to their customers. If they do stupid shit and annoy those customers they lose money and potentially kill the business. There is a long list of companies which have done themselves serious financial harm, or even slit their own throats by failing to understand how Customer World works. No one is too big to fail. Especially in computing. There's also a long list of companies which looke…

Fwiw, if you go into settings -> Wallpaper on iOS, you can change the font and the font size of the time on the lockscreen, if that's your beef.
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