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HP disables customers’ printers if they use ink cartridges from cheaper rivals

telegraph.co.uk

401–410 of 461 posts

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#401

Earlier quoted context omitted.

Make them pay the fines personally. They take credit and make big money when employees do the right thing, so let's make it a two way street. Once their net worth gets wiped, maybe they will get the message.

This does not work, they have insurance against this.

It may be hard to get insurance once they have to pay more often.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#402
post #362

Earlier quoted context omitted.

I would like to vouch for Xerox laser printers. Not only they don't identify your printouts with tiny yellow markings/serial number, but also they gladly accept off-market toners, and places like Amazon have many different brands that race to the bottom of price making it easy to try out what works for you. I am on my third Xerox laser printer and couldn't be happier.

Their low end models are just rebadged Lexmark printers while their high models are rebadged Samsung printers (the same IP that is now owned by HP). It is a shame that they stopped developing their own models.

OH wow. So Xerox dont make laser any more? I always thought it was Samsung that buy laser from Xerox, not the other way round.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#404

Did you know Brother makes really good printers that are inexpensive and live a long, happy, life? And their drivers aren't user hostile? This is one of those really good "vote with your wallets" situations.

So they are true brothers to you?

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#405
post #353

Earlier quoted context omitted.

HP also talks about dynamic security upfront in their documentation and marketing materials.

I'm skeptical that a deceptive euphemism somehow makes this less of a deceptive trade practice.

At the end of the day I'm not sure that a lock that prevents you from using non-authorized equipment/refills/whatever is very different from established practice. If they bricked the printer altogether sure, that'd be a new frontier, and it seems like many commenters have erroneously understood that to be the story, but that's not what's going on.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#406

I just want to be clear, because this headline is borderline clickbait. HP is not bricking the printers. The printers will continue to work if you put the HP cartridges back in. I'm not condoning HP at all , not in a million years. But the verb "disable" carries connotations of permanence, so it seems like a disingenuous word choice at best, if it's not outright clickbait. Just so people aren't confused here.

It is clickbait. Nothing borderline about it. Still terrible behaviour from HP, but very unsurprising as opposed to the idea of actually bricking printers.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#408
post #272

Has there ever been another company that declined as much from its glory days as HP? During the second half of the 20th century HP was a fabled brand. They made beautiful equipment for which there was often no comparable quality alternative in the world. The pocket calculators they built in the 1980s are still sought-after, not just as collectables but also as daily drivers. They built computers during that era, but…

I would blame it a bit on standardisation… not too much, but when you drop the development of your own cpu, your own operating systems, your own hardware… you’re an oem like the others.

I often wonder whether companies like HP gave up too easily, why did they let Microsoft and Intel walk all over them.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#409

Earlier quoted context omitted.

I don't think prison time is even what's needed here, I think these issues would resolve themselves if corporate fines were continually issued, rather than one-off lawsuits. For instance, a standing ruling that if your printer stops being able to print for no reason other than a contract breach, then the hardware is eligible for a refund. We don't need to put CEOs in prison for making consumer-hostile decisions, we j…

or just let the free market run it's course.

And how well is that going?

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#410
post #403

I wonder if there is anything we can further innovate on? Something that is as good as Colour Laser but much cheaper.

Just don't print stuff. I hardly ever use my printer.

I say this as someone who has spent most of my career working on printing related software.

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