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Why Enterprise Software Sucks

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Re: Why Enterprise Software Sucks

#401

Earlier quoted context omitted.

And yet neither Android nor iPhone today as as good at doing email as Blackberry was 10 years ago. They do lots of other things a lot better, but email? Nope.

What did blackberry do so well in email?

Keyboard. Touch sucks for writing.

Re: Why Enterprise Software Sucks

#402
post #380

Earlier quoted context omitted.

And, to be clear, this has nothing to do with "classroom". The problem is people design these things without any sort of actual testing in actual conditions where the software is supposed to be used. Displaying 5 results per page is a bug, not a feature. Having restrictions on filetypes is a bug, not a feature. The same could go on to the rest of their "features". (My biggest pet peeve is date formatting — just give…

> Having restrictions on filetypes is a bug, not a feature. It should be - but for many school IT security types it really is a feature to limit file types

Security: it seems to me that in the wild, 40% of it is security theater, another 40% exists primarily to ruin your mood and control you the user, and remaining 20% is actually around the right trade-off between utility and safety.

Re: Why Enterprise Software Sucks

#403
post #380

Earlier quoted context omitted.

And, to be clear, this has nothing to do with "classroom". The problem is people design these things without any sort of actual testing in actual conditions where the software is supposed to be used. Displaying 5 results per page is a bug, not a feature. Having restrictions on filetypes is a bug, not a feature. The same could go on to the rest of their "features". (My biggest pet peeve is date formatting — just give…

> Having restrictions on filetypes is a bug, not a feature. It should be - but for many school IT security types it really is a feature to limit file types

Agreed, but trusting the extension at the end of the filename for this purpose screams, "amateur hour."

Re: Why Enterprise Software Sucks

#404
post #401

Earlier quoted context omitted.

What did blackberry do so well in email?

Keyboard. Touch sucks for writing.

I’ve never had any trouble with typing on a touch screen just as fast as my old Blackberry. Especially if you have autocorrect.

Re: Why Enterprise Software Sucks

#405
post #80

Earlier quoted context omitted.

> big data workflow involves loading millions and millions of records Dude, if it fits on your laptop disk, it's not big data. Here you're talking about “big data” that fits in RAM on my cellphone . Somebody needs to get over himself.

There's a company in my building that outfitted their team with $30K+ HP Z series workstations with 256GB of RAM... to run Microsoft Excel 2016.

That's more RAM than my cellphone has, but less disk than my laptop. It's getting close to being “big data.”

Re: Why Enterprise Software Sucks

#406
post #380

I worked at a school that used the Frog VLE. There was a big push for us to use it for student assessment. I tried, I honestly did. 1. I used it to set homework assignments. 2. .py files were blocked and students couldn't upload them. 3. They submitted code as .txt instead. 4. I'd click on my class to view submissions, it showed the top 5 submissions. 5. I'd click on a submission and it would download. 6. I'd view th…

And, to be clear, this has nothing to do with "classroom". The problem is people design these things without any sort of actual testing in actual conditions where the software is supposed to be used. Displaying 5 results per page is a bug, not a feature. Having restrictions on filetypes is a bug, not a feature. The same could go on to the rest of their "features". (My biggest pet peeve is date formatting — just give…

> just give me ISO8601 dates, please; HackerNews, you, too!

Strongly seconding. It's an annoying UX antipattern, especially as it loses precision over time ("28 minutes ago" is fine, but "yesterday" or "5 days ago" or - even worse - "2 years ago" is not; having the date specified to hours or minutes is actually useful, especially in context of a site with international audience). Doubly so on HN, which doesn't even bother with giving the actual date/time in the tooltip, which is the usual cop out (not an actual solution, since there are no tooltips on mobile).

Re: Why Enterprise Software Sucks

#407

> Other baby outfits are meant for parents. They’re marked "Easy On, Easy Off" or some such, and they really mean it. Zippers aren't easy enough so they fasten using MAGNETS. A busy parent (i.e. a parent) can change an outfit in 5 seconds, one handed, before rushing to work. Magnets? That sounds like a terrible idea, since babies are not supposed to be around little magnets that they could swallow (and after a few ti…

> More importantly, we wouldn't think of buying anything for a baby that has little magnets sewn into cloth.

This attitude is insane and why so many people refuse to have kids.

Re: Why Enterprise Software Sucks

#408

I write enterprise software for fortune 100 companies. If I put myself in the user’s shoes and had an alternative, I’d most likely uninstall what we built and jump ship. But they can’t. It’s an internal app and the user is forced to use it. I try and fight for what’s right but if I had a dollar everytime I heard “ we aren’t google/amazon” , “only xx people will use it”, “we are just doing this to get off the old tech…

> UX isn’t valued Good UX drives costs down for training and draining of human capital. That should be the pitch. Next question, who in the fortune 100 should hear that pitch?

It drives down costs at scale when you can amortize the UX work over many users. A lot of enterprise applications, are built for a small number of users so it doesn't amortize as well.

Re: Why Enterprise Software Sucks

#410
post #142

Earlier quoted context omitted.

A lot of SaaS businesses aren’t really SaaS, they’re glorified custom development shops with a few high paying customers. That’s not a great business to run though as it’s very difficult to scale. Far too many fall into the trap of saying yes to the first BigCo that comes by early on because they need the $$. While they neglect every other niche and business where it could fit like a glove. Or more often doesn’t even…

Are SaaS businesses really customizing for high paying customers? They may build new features which are then made available to other businesses but I would be surprised if there are separate source trees. The other issue is that a "great business" and "scale" are not synonymous. In fact many of the current batch of companies of great scale, like Slack, have spent enormous amounts of money to get there, and still lose…

> Are SaaS businesses really customizing for high paying customers? They may build new features which are then made available to other businesses but I would be surprised if there are separate source trees.

They are often using the same source tree and instance, but are enabling feature flags for certain customers. This often extends beyond code to data and caching. These don't get maintained and are a pain for support, as well as developers/operations. Over time they are almost as bad as a separate source tree.

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