401–410 of 720 posts
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Why would you start a for-profit company to not focus on "big revenue drivers"?
If you are a for-profit company, why would you kill off business lines that are "only" making you $10-$50 million per year?
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> It's simply not true we have no incentive to fix this I just happen to have set up an email server and encountered the same problems with Google as described in the article. I own the IP since quite some time, it is not on any black list, reverse DNS is set up etc. but Google rejects email as spam. And this even happens when the gmail account has added the sender in his address book and has send the first email to…
It's not just small fries getting hit by this. Google regularly refuses to deliver mail from backerkit.com to my account, by far the most popular Kickstarter fulfillment support service. I frequently have to contact Kickstarters and ask them to manually send me mail because Google is refusing to accept it, which is annoying and wastes their time. I wish Google had a way you could tell it "messages from these people/d…
What Google is likely doing is checking the domain of the originating IP in the SMTP "envelope", but that also gets tricky with outsourced email services or internal IPs.
I do not use Gmail, so these are just wild guesses, but I do run my own mail server and frequently get my email not showing up for people.
Problem with SMTP bounces is that it may take a week for the final bounce to show up in my inbox (because again, that's how SMTP protocol is designed, to expect nodes to be down and retry a number of times).
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Since you profile claims you are from Google, you should know by helping here you really doing disservice to everyone else having same problems. Hacker News is not a “gmail customer support hotline center”. You have billions of dollars to setup a system or heck the whole state of the art department to help people with their gmail problem. So you will help two people on HN bitching at gmail.. what about all those that…
Not sure why you are being downvoted, you have a point. There is no excuse for the way Google is operating now - poor customer support, the only recourse twits and HN posts. I think it also hurts Google themselves. There is a reason they have trouble competing with AWS. Why should developers trust Google that there will be a person on the other side helping them out when things go wrong? And they always do, at worst…
A big part of the problem with Google taking everything over is that only in very limited situations -- the service formerly known as YouTube Red, for instance -- are we given the ability to actually conduct business with them as a paying customer. Conventionally, Google users don't even rise to the status of sharecroppers, since we're the "crops" being sold to advertisers. They expect us to depend on them for the everyday conduct of our personal lives and careers, yet the only way to appeal for help is to start a shitstorm on Twitter or HN and hope somebody notices.
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We need a new message protocol
I fear this will lead to the same problem: If it’s interesting enough for Google, they will offer a free service, gobble up a large number of users, at which point they can hold the new protocol hostage, add their own extensions, and everyone else must follow.
Centralized systems seem to give users what they want. This is why iMessage, FB Messenger, WhatsApp, Snapchat, and Instagram are huge, and email is dying (and XMPP failed to get any real traction in the first place).
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But if it ends up in the spam folder there's at least a chance that it'll be trained out of the spam folder by people marking it as "not spam", and it provides a workaround for the people who really need it to work _now_.
I believe that the majority of the users are trained to ignore g-mail spam since it's been working good enough for most people. Unless we condition the customer to always view the spam folder it's asking them to do something on top of already checking their e-mail. My mother would just simply ignore the spam and often times spam catches majority of the phishing e-mails too. So it's a double edge sword educating and c…
Who else could determine that? I could hire you to send me emails about Viagra sales. They would not be unsolicited, because I specifically asked you to. They wouldn't be commercials, either, so they wouldn't be Spam. An automatic filter can't determine if it's spam or not, it can only take an educated guess.
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Add me to the "I've run mail servers since the mid 90's and the experience above exactly mirrors my experience." list.
I think all of you should start some kind of a movement so that this could be heared better at GMail's end.
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It's not just small fries getting hit by this. Google regularly refuses to deliver mail from backerkit.com to my account, by far the most popular Kickstarter fulfillment support service. I frequently have to contact Kickstarters and ask them to manually send me mail because Google is refusing to accept it, which is annoying and wastes their time. I wish Google had a way you could tell it "messages from these people/d…
Google Apps (or whatever it's called now after the last dozen name and service changes since "Postini") does offer a whitelist function, but as far as I can tell it's there only to placate users. Whitelisting domains or individual email addresses globally, or per user seems to have no bearing at all on whether they will show up in your inbox... Postini used to work flawlessly, it's hard to imagine how they could have…
I doubt this affects things when messages are rejected at the protocol level, but if your problem is emails showing up in the spam folder, this might fix it.
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I appreciate the response. From someone who has operated a mail server since 2002, it comes across that Gmail does not care about cooperating with small but legitimate mail servers. SPF, DKIM, reverse DNS, no blacklists, no open relay, longtime ownership of IPs, etc etc. Using various mail testers returns a 10/10 deliverability score. And yet, messages sent to Gmail always go into the spam folder, or are never delive…
Normally I wouldn't +1 a message because it doesn't really seem to add much to the message. But in this case I will (even though it might earn me ire from some). If I could highlight the parent in bold I would. I've run mail servers since the mid 90's and the experience above exactly mirrors my experience. And my takeaway is the same, GMail just doesn't seem to care. I understand that GMail can't give away too much i…
what?
Google has no incentive to fix these kinds of problems. It's big enough that when someone complains that a message sent wasn't received, the intended recipient will say, "I never have problems with my Gmail account. It must be you." And the sender has to switch to Gmail to reliably communicate with the outside world. I wish this was just paranoia, but we've seen multiple discussions on HN about Google programs and po…
Define 'people'. We're already there IMO. The kids today don't have any particular understanding of what the internet is and how it works. They view it through walled gardens via the app store.