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Why We Chose Redshift

blog.amplitude.com

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Re: Why We Chose Redshift

#41

Post by gurkendoktor »

argonaut wrote: post #38
edwintorok wrote: post #9

The title should say 'Amazon Redshift'. At first I thought its going to be about redshift vs f.lux: http://jonls.dk/redshift/ Edit: Why the downvote? redshift (and flux) exist since before 2010, whereas Amazon Redshift got introduced just in 2012. I think it is reasonable to assume that someone who has never heard of Amazon Redshift would think of the open source project first (that exists in various distributions as…

FWIW, I didn't downvote you but you're also kind of hijacking the discussion (especially since this comment is the top comment and it really shouldn't be).

But what can the grandparent poster do? It would be better if a mod could rename the post and delete this subthread.

(I also came here expecting to read something about the f.lux competitor :) )

Re: Why We Chose Redshift

#44

Post by blumkvist »

bnastic wrote: post #42

O.T. but what the hell is a "Director Of Customer Success"?

It's pretty straightfoward I think.

You have a complex product/service, with very diverse application scenarios. => Customer adoption is hindered by this complexity. => Customer is not getting value => Customer is angry and stops paying

You hire a person who is familiar with the applications of your technology. He talks to customers to figure out what they want to do, how they plan to achieve it, what the hurdles. He helps them. Writes best practices, implementation plans, helps marketing to position and sales to close.

It turns out so good that you hire many such people, who specialize in particular customer segments. Those people need management.

You need Director of customer success.

It's something between account manager/service/marketing.

Re: Why We Chose Redshift

#45

Post by argonaut »

gurkendoktor wrote: post #41
argonaut wrote: post #38

Earlier quoted context omitted.

FWIW, I didn't downvote you but you're also kind of hijacking the discussion (especially since this comment is the top comment and it really shouldn't be).

But what can the grandparent poster do? It would be better if a mod could rename the post and delete this subthread. (I also came here expecting to read something about the f.lux competitor :) )

He/she can downvote the post. Which is the point.
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