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Digital Ocean NYC2 Droplets Down

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Re: Digital Ocean NYC2 Droplets Down

#41

Post by larrys »

"but twice in a row clients have a hard time swallowing."

May I ask what your clients are paying?

Maybe the answer is to charge them more instead of giving them a low price (an assumption on my part of course which is why I ask what you are getting for this) and some implicit guarantee of uptime.

For example we had some customers some time ago who were pooled on a shared IP address for sending SMTP service. Occasionally they would experience problems with mail reputation on that shared IP. If they complained about that would simply explain that that was the drawback of a shared IP and that they could always upgrade to a service level where they got a unique IP and could establish their own reputation.

Re: Digital Ocean NYC2 Droplets Down

#42

Post by harpastum »

meritt wrote: post #39
bigredtech wrote: post #28

I'm a big fan of Linode. Have had one of their mid-range servers for about 2 years now and have had no troubles. When it came time to upgrading, or any other questions I had, their support staff is 1) quick, 2) knowledgable, 3) thorough & helpful. I've used DO in the past for quick spin-ups, and they're great for that. But for long running applications I'd stay away. Was actually considering DO for a new project, but…

Linode can't silo resources on a per VPS basis and constantly will harass you for over-utilizing your share of arbitrarily enforced limits. Just a heads up if you actually utilize your instances.

Are you talking about the "Linode Alert" emails? Those are user-configurable — in the email, they specifically state "This is not meant as a warning or a representation that you are misusing your resources. We encourage you to modify the thresholds based on your own individual needs."

If that's not what you're talking about, I apologize, but I've been using Linode for years (often with very compute-intensive projects) and I haven't seen what you're talking about.

Re: Digital Ocean NYC2 Droplets Down

#43

Post by Donzo »

I've had great experiences with them. I recommended DO to everyone.

Now I'm tempted to drive to New York and punch them each in the face.

PEAK downtime.

EDIT: $160 refund. Maybe just a Charlie horse.

Re: Digital Ocean NYC2 Droplets Down

#44

Post by opendais »

meritt wrote: post #39
bigredtech wrote: post #28

I'm a big fan of Linode. Have had one of their mid-range servers for about 2 years now and have had no troubles. When it came time to upgrading, or any other questions I had, their support staff is 1) quick, 2) knowledgable, 3) thorough & helpful. I've used DO in the past for quick spin-ups, and they're great for that. But for long running applications I'd stay away. Was actually considering DO for a new project, but…

Linode can't silo resources on a per VPS basis and constantly will harass you for over-utilizing your share of arbitrarily enforced limits. Just a heads up if you actually utilize your instances.

Really? I find that odd. I do load testing on their instances all the time. which maxes out cpu/disk to give me an idea of performance changes for stuff I have high throughput on.

Hell, I've gotten DDoS'd for like 2 Gbps and they were like "Oh, ya, its fine."

So, can you explain more about what happened?

Re: Digital Ocean NYC2 Droplets Down

#45

Post by opendais »

Sir_Cmpwn wrote: post #30

I am getting pretty sick of it, too. I might go back to Linode. I was already upset that they dropped Arch Linux support.

Linode has price matched them so its not a price issue anymore. [e.g. $10 Linode is roughly the same as $10 DO]

Glad to see the ProjectWonderful ads providing something, even if its small btw. :)

Re: Digital Ocean NYC2 Droplets Down

#46

Post by bigredtech »

meritt wrote: post #39
bigredtech wrote: post #28

I'm a big fan of Linode. Have had one of their mid-range servers for about 2 years now and have had no troubles. When it came time to upgrading, or any other questions I had, their support staff is 1) quick, 2) knowledgable, 3) thorough & helpful. I've used DO in the past for quick spin-ups, and they're great for that. But for long running applications I'd stay away. Was actually considering DO for a new project, but…

Linode can't silo resources on a per VPS basis and constantly will harass you for over-utilizing your share of arbitrarily enforced limits. Just a heads up if you actually utilize your instances.

Have run a web-app with 30K+ users. Only been 'harassed' when I've been warned that I'm running the CPU at 350% of max rate and I should be concerned. That's ok in my book.

Re: Digital Ocean NYC2 Droplets Down

#47

Post by nilved »

bigredtech wrote: post #28

I'm a big fan of Linode. Have had one of their mid-range servers for about 2 years now and have had no troubles. When it came time to upgrading, or any other questions I had, their support staff is 1) quick, 2) knowledgable, 3) thorough & helpful. I've used DO in the past for quick spin-ups, and they're great for that. But for long running applications I'd stay away. Was actually considering DO for a new project, but…

If you'd used their servers for a bit longer, you'd have plenty of trouble. Linode is notorious for dreadful security practices. Their main ColdFusion app (yes, really) has been hacked on numerous occasions, including at least once incident that involved customer data loss. Linode dodged the issue and didn't tell their customers until badgered.

I can agree that DO isn't suited for production apps, but Linode isn't either. They're both VPS playgrounds.

Re: Digital Ocean NYC2 Droplets Down

#48

Post by opendais »

Folks, I strongly, strongly suggest if you use Cloud/VPS providers to look into something like Cassandra, Galera, Mongo, etc. that can do WAN replication and using 3 DCs.

Yes it costs money but things like this are avoidable. Every single Datacenter on the planet has downtime and/or performance issues from time to time. Hell, one of the places I have a dedi at had its network performance drop by 50% for about 15 minutes while they did emergency maintenance.

Things like this are going to happen as long as you depend on one provider.

Re: Digital Ocean NYC2 Droplets Down

#49

Post by jarin »

harpastum wrote: post #42
meritt wrote: post #39

Earlier quoted context omitted.

Linode can't silo resources on a per VPS basis and constantly will harass you for over-utilizing your share of arbitrarily enforced limits. Just a heads up if you actually utilize your instances.

Are you talking about the "Linode Alert" emails? Those are user-configurable — in the email, they specifically state "This is not meant as a warning or a representation that you are misusing your resources. We encourage you to modify the thresholds based on your own individual needs." If that's not what you're talking about, I apologize, but I've been using Linode for years (often with very compute-intensive projects…

Just out of pure laziness, I use the CPU and disk access emails as makeshift notifications for when my backups run.

Re: Digital Ocean NYC2 Droplets Down

#50

Post by olso »

bigredtech wrote: post #28

I'm a big fan of Linode. Have had one of their mid-range servers for about 2 years now and have had no troubles. When it came time to upgrading, or any other questions I had, their support staff is 1) quick, 2) knowledgable, 3) thorough & helpful. I've used DO in the past for quick spin-ups, and they're great for that. But for long running applications I'd stay away. Was actually considering DO for a new project, but…

I use DO because they have servers in Amsterdam, which happens to be very close to my country.

I never had problems with DO that weren't resolved promptly.

Just a note, Linode is very US-centric anyway... (and that one London location doesn't make it international very much)

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