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When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
41–50 of 66 posts
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#42The form should know that travel between MDW and DTW is not eligible before I enter in all my info. Kinda infuriating.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#43Earlier quoted context omitted.
> Airlines aren't responsible for weather delays, full stop. Yes, exactly. "Airline-caused" means things like: - flight crew delays/unavailable - mechanical issues - overbooking
Not even. If air crew is unavailable because a previous flight ran long due to headwinds and they are out of allowable flying hours for the day, week, or month? That's "weather-related" and you get nothing.
I agree, I could have been clearer by repeating the exclusion for weather delays on one or more line items. I'm sure there are even borderline cases where a denial by the airline might be questionable and your only course of action would be to repeatedly and/or strongly state your case, escalate the matter up the chain-of-command, call/file your case with the government (e.g., DOT ACPD), file a request for arbitration (i.e., if your ticket requires), file a small claims suit, etc.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#44Neat. While perhaps impossible, I'd also love an app that would overall just help me get back ontrack for flights and rebooked somehow. I realize I can go to the gate agent (who invariably now has 50 other people in line, and are working with computers that seem to require 1000 key presses to even look up the most basic thing) or call the airline (similar situation)- but it seems that the best results only happen for…
> While perhaps impossible, I'd also love an app that would overall just help me get back ontrack for flights and rebooked somehow.
I forse a day when Google Now or Siri detects your flight delay and presents you with rebooking options via a push alert.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#45Neat. While perhaps impossible, I'd also love an app that would overall just help me get back ontrack for flights and rebooked somehow. I realize I can go to the gate agent (who invariably now has 50 other people in line, and are working with computers that seem to require 1000 key presses to even look up the most basic thing) or call the airline (similar situation)- but it seems that the best results only happen for…
This is functionality offered by tripit.com in their paid version.
I'm a huge fan of tripit to parse my emails, and add all my travel details to my google calendar for me, but I happen to have never missed a flight and needed their service's help.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#46The power of attorney part is a little scary. I understand they really have to handle the whole process to ensure they get paid at the end, but I surely don't take giving someone power of attorney lightly.
It will most definitely be a limited power of attorney for this event only. They should have called it "Representative Appointment Form" like other industries do.
The latter is technically a limited power of attorney too.
Edit: The following is from their EU POA form:
This power of attorney shall become effective on the day of signature and shall expire if revoked by me/us in writing. This document shall be construed and interpreted as a general power of attorney and my/our Agent shall have full authority to act on my/our behalf in relation to my/our claims resulting from disruptions of flights pursuant to EU Regulation 261/04. I/we furthermore grant my/our Agent the authority to:
*(1) undertake all appropriate legal – judicial and extrajudicial – measures appropriate to collect my/our claim(s) from the airline until the claim is fully settled;*
*(2) collect and receive payments on my/our behalf.*Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#47Another startup serving the needs of people who demand to be served.
Good luck making a profit off the needs of people who don't want to be served.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#48What are the statistics on the number of canceled or delayed flights that the average flier has in a year that would qualify for reimbursement?
I used to have 40 round trip flights a year not so long ago, and I'd say that there was probably only one or two flights that were canceled during that duration of time. Occasionally I'd volunteer to get off a flight to grab a voucher for reimbursement, but most of the time I only got a hotel or other small voucher for a flight cancellation.
I understand that Europe provides more compensation for technical problems, but are flight cancellations really that common of an occurrence for non-frequent fliers?
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#49Just as a general PSA (without claiming to be complete):
(Generally, none of these apply if the airline can claim extraordinary circumstances such as weather)
- Flights Originating/Transiting/Ending in the EU:
1. You are entitled to cash compensation for sufficiently long delays (2-4 hours depending on flight duration) 2. You are entitled to cash compensation (for the inconvenience) and reroute (whenever you want) for a cancellation or cash compensation (for the inconvenience) and a ticket refund
If delay is long enough, you are entitled to meals and refreshments, if over-night, to accomodation.
- Flights in the US
AFAIK, you pretty much are only entitled to something if you get denied boarding on an overbooked flight.
However, it's always best to just walk up to an airline agent, putting a smile on your face and explaining the situation. They have nothing against you and only help, but you greatly reduce their inclination to do so by making it their personal fault.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#50The power of attorney part is a little scary. I understand they really have to handle the whole process to ensure they get paid at the end, but I surely don't take giving someone power of attorney lightly.
It will most definitely be a limited power of attorney for this event only. They should have called it "Representative Appointment Form" like other industries do. The latter is technically a limited power of attorney too. Edit: The following is from their EU POA form: This power of attorney shall become effective on the day of signature and shall expire if revoked by me/us in writing. This document shall be construed…
Could a lawyer express an informed opinion about that?