Earlier quoted context omitted.
ITIL is pretty standard for managing IT Infrastructure. So standard in fact that http://www.google.com.au/search?q=itil maybe returns 1 result that isn't about ITIL in the top 50. If you can't google for something as basic as that - then maybe the bus. guy was right about you being lazy.
FWIW, Google.com has the Wikipedia link up top: http://en.wikipedia.org/wiki/Information_Technology_Infrastr... Though it is interesting to see that ITIL originated in the UK, which might explain why not everyone has heard of it. BTW, here's an article from '05 describing ITIL use in the US (and ITIL's history): http://www.govtech.com/gt/articles/95672
It was soul sucking.
I am in the UK, but hadnt heard of ITIL prior to the job, noone I know that can program has heard of it, I occasionally meet some business guys that have though.