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PayPal Redesign

bruceackerman.com

41–46 of 46 posts

Re: PayPal Redesign

#41
My problem with PayPal isn't the ux, but their archaic process' and how they between eBay and PayPal have literally fee'd me to death.. I quit using heir service and had them cancel my accounts awhile back.. Adapt or die, I prefer paying for things on the net with bitcoin.

Re: PayPal Redesign

#42
post #35

Earlier quoted context omitted.

If Paypal wanted to be shitty about it, they could file a DMCA notice against the host or bring up trademark infringement. Most companies wouldn't, as these sorts of redesigns are done in good faith. There's always that one company though.

I wonder if it would hold up in court. It seems like this is fair use... but of course fair use is up to the courts...

Most of the time, it doesn't have to hold up in court.

http://www.chillingeffects.org/

Re: PayPal Redesign

#44

Paypal has one of the most broken UIs I've ever seen. Not only is it horribly dated it is completely inconsistent across all of their portals. As a web payments pro member, developer, standard user there is a huge break down in consistency. The developer portal, paypal manager, standard portal, and home page all look totally different. The standard portal I can rarely find the setting I need without searching online.…

I think it's because they expect you to follow the happy path, which is sell item, then collect payment, then ship. Shipping something without having a matching, paid-for transaction isn't a typical user path. (disclaimer, I work for eBay inc, but not on the teams that decide that stuff. This is my personal opinion.)

I agree, but a button or link somewhere (anywhere) would be nice. Instead I have to google to find out how to do it. I've bookmarked it now ;) (I believe it is /shipnow)

Re: PayPal Redesign

#45
post #5

My issue with the PayPal dashboard is not that I can't get the information I need quickly. My issue that I can't quickly get to where I need to go to do some specific task. I already know my account balance and transactions from things like Xero, and when I login to PayPal it is to: 1) Manage user subscriptions 2) Withdraw money 3) Manage the API and callbacks And I'm sure that other people doing the same. The thing…

Great suggestions all. One of the best decisions we made was recognizing how our .com site was failing the most basic needs of our sellers. However, the challenge to change it into something that will work for millions of global sellers, is not something that can easily be done overnight. Feedback like yours Bruce is taken very seriously and we will continue to work to make access to workflows faster and smoother across all of our portals.

Cory Gaines Sr. Director PayPal Business Products

Re: PayPal Redesign

#46
Great suggestions all. One of the best decisions we made was recognizing how our .com site was failing the most basic needs of our sellers. However, the challenge to change it into something that will work for millions of global sellers, is not something that can easily be done overnight. Feedback like yours Bruce is taken very seriously and we will continue to work to make access to workflows faster and smoother across all of our portals.

Cory Gaines Sr. Director PayPal Business Products

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