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Gmail service disruption

google.com

41–50 of 55 posts

Re: Gmail service disruption

#41
post #32

This is really frustrating for me. I argued up and DOWN with people about us switching to google apps for our email. Up until recently, we were hosting our own mail on a server in our switch room. "It's more reliable!" I would insist. Well...it hasn't been more reliable. There has been more than one longish-term downtime that I can remember since we switched over. When I was hosting it myself, I could give people sta…

But how much actual downtime have you had, by comparison?

Re: Gmail service disruption

#42

Google services have lately seemed like something Ralph Nader warned you about. Lately I've found that many Google services (like Google Groups) don't work entirely right with IE or Firefox and they only work right with chrome. Today I logged into my Google Analytics for the first time, and Google wanted to verify my phone by sending me an SMS. Well, my house is outside the GSM service footprint except when there's a…

I am not going that far, but I will link to this comment: https://news.ycombinator.com/item?id=6419901

Re: Gmail service disruption

#43

Google services have lately seemed like something Ralph Nader warned you about. Lately I've found that many Google services (like Google Groups) don't work entirely right with IE or Firefox and they only work right with chrome. Today I logged into my Google Analytics for the first time, and Google wanted to verify my phone by sending me an SMS. Well, my house is outside the GSM service footprint except when there's a…

This comment has nothing to do with the article except for "I hate Google" sentiment, and does a pretty lousy job of it. It seems reasonable to assume you don't need to drive 2 miles to answer your phone, and "Matt Butts" is just juvenile.

And yet it's currently the top comment.

Re: Gmail service disruption

#44
post #43

Google services have lately seemed like something Ralph Nader warned you about. Lately I've found that many Google services (like Google Groups) don't work entirely right with IE or Firefox and they only work right with chrome. Today I logged into my Google Analytics for the first time, and Google wanted to verify my phone by sending me an SMS. Well, my house is outside the GSM service footprint except when there's a…

This comment has nothing to do with the article except for "I hate Google" sentiment, and does a pretty lousy job of it. It seems reasonable to assume you don't need to drive 2 miles to answer your phone, and "Matt Butts" is just juvenile. And yet it's currently the top comment.

I do need to drive 2 miles to answer my phone, really. Don't get me started on AT&T and Verizon or the Nigeria-class broadband service in the US. Cell service sort works in mid-tier cities like Rochester, NY, but go to Greenwich Village or Beverly Hills and try getting a signal.

When I talk to people in China or India or Australia or Germany, I get a good connection, but when I talk to people in Encino or Boston I have to repeat half of what I say because their connections keep dropping out.

Calling him Matt Butts gives me once chance in ten that his team of flying monkeys won't see a reference to his name and ban all my web sites and every web site that links to my web sites (except for Wikipedia)

And it's not just "I hate Google", I used to love Google. I've just watched how Google's ecosystem has wrecked the web. So many topics are dominated by old crappy web sites (talked about in Hacker News today) and these sites have an incentive NOT to improve because if you make any radical change in your web site, there's a high risk that your rankings will tank.

In the meantime, if you want make a good site, there's a high risk you'll build it and nobody will come.

If the comment above has gotten a lot of votes it's because a lot of people feel the same way. I think tomorrow I am calling my broker and selling GOOG short.

Re: Gmail service disruption

#45
post #32

This is really frustrating for me. I argued up and DOWN with people about us switching to google apps for our email. Up until recently, we were hosting our own mail on a server in our switch room. "It's more reliable!" I would insist. Well...it hasn't been more reliable. There has been more than one longish-term downtime that I can remember since we switched over. When I was hosting it myself, I could give people sta…

You've just described one of my biggest problems w/ outsourcing mail, etc.

Really, downtime isn't a big deal (to an extent, of course) because most people realize that "shit happens" and there will be the occasional downtime regardless of who's handling mail.

The problem is that you are, in effect, helpless in these situations. Like you mentioned, you can at least keep your customers updated when it's a problem with your own machines. When you've outsourced it to someone else, you're at their mercy, so to speak.

"What's wrong with the mail system?" "I dunno." "When do you think it will be fixed?" "I dunno." "Today? Tomorrow? Next week?" "I dunno."

Re: Gmail service disruption

#46
post #23

Worse than an outage, I got this dreaded email from Google a few hours ago. I hope there isn't some sort of attack going on: Someone recently tried to use an application to sign in to your Google Account - xxx@gmail.com. We prevented the sign-in attempt in case this was a hijacker trying to access your account.

I had this today as well. Where was your attempt coming from? Mine was in HK. (To be fair, I think it was my own machine attempting to connect via VPN)

Got one yesterday from Anhui China. I'm definitely not using any VPN services there

Re: Gmail service disruption

#47
post #43

Earlier quoted context omitted.

This comment has nothing to do with the article except for "I hate Google" sentiment, and does a pretty lousy job of it. It seems reasonable to assume you don't need to drive 2 miles to answer your phone, and "Matt Butts" is just juvenile. And yet it's currently the top comment.

I do need to drive 2 miles to answer my phone, really. Don't get me started on AT&T and Verizon or the Nigeria-class broadband service in the US. Cell service sort works in mid-tier cities like Rochester, NY, but go to Greenwich Village or Beverly Hills and try getting a signal. When I talk to people in China or India or Australia or Germany, I get a good connection, but when I talk to people in Encino or Boston I ha…

Perhaps you do need to drive 2 miles to answer your phone, but I think the point was that the vast, vast majority of Google's users do not need to do that. (sidenote: isn't that because you have 2-step-auth turned on? how would you like it to work, given your circumstances?)

Re: Gmail service disruption

#48
post #32

This is really frustrating for me. I argued up and DOWN with people about us switching to google apps for our email. Up until recently, we were hosting our own mail on a server in our switch room. "It's more reliable!" I would insist. Well...it hasn't been more reliable. There has been more than one longish-term downtime that I can remember since we switched over. When I was hosting it myself, I could give people sta…

You've just described one of my biggest problems w/ outsourcing mail, etc. Really, downtime isn't a big deal (to an extent, of course) because most people realize that "shit happens" and there will be the occasional downtime regardless of who's handling mail. The problem is that you are, in effect, helpless in these situations. Like you mentioned, you can at least keep your customers updated when it's a problem with…

It's true that it can be awkward in such situations, but there are two things that still make it "better":

1. Google will bring it back up in a timeframe that is very comparable (if not better) than your average in-house IT team would.

2. Given (1), if you ask people how much per year they are willing to pay for transparency in such circumstances, most businesses will not be willing to dedicate very much of their budget towards it unless it increases reliability. The "helpless" feeling is just because you can't see Google's engineers working to fix it. Surely no one doubts that they are doing their utmost to bring it back.

Re: Gmail service disruption

#49
post #43

Google services have lately seemed like something Ralph Nader warned you about. Lately I've found that many Google services (like Google Groups) don't work entirely right with IE or Firefox and they only work right with chrome. Today I logged into my Google Analytics for the first time, and Google wanted to verify my phone by sending me an SMS. Well, my house is outside the GSM service footprint except when there's a…

This comment has nothing to do with the article except for "I hate Google" sentiment, and does a pretty lousy job of it. It seems reasonable to assume you don't need to drive 2 miles to answer your phone, and "Matt Butts" is just juvenile. And yet it's currently the top comment.

Can't vouch for the rest of the comment but I have to drive between one and two miles from home to answer my phone. One mile gets me to a nearby park and two miles gets me to the university where I work; there's not much else in between.

Re: Gmail service disruption

#50
post #43

Earlier quoted context omitted.

This comment has nothing to do with the article except for "I hate Google" sentiment, and does a pretty lousy job of it. It seems reasonable to assume you don't need to drive 2 miles to answer your phone, and "Matt Butts" is just juvenile. And yet it's currently the top comment.

Can't vouch for the rest of the comment but I have to drive between one and two miles from home to answer my phone. One mile gets me to a nearby park and two miles gets me to the university where I work; there's not much else in between.

I'm not quite that bad off but I do have to stand next to a particular window at one end of my house to get 1 bar on the signal meter. Text message generally work throughout the house but to make a voice call with any hope of clarity I need to stand by that window.
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