Why Do We Trust Amazon?

Post by enjo » Sun, Mar 03, 2013, 6:38 PM UTC

dmd wrote: post #39

enjo wrote: post #29

Amazon is such an enigma to me. There are things about Amazon I really hate. The silly patents. The absolutely non-stop ad-retargeting. The often intrusive marketing emails. Yet if you asked, I'd rate them as my absolutely favorite online company. There is something extremely compelling about their brand. When my wife signed us up for prime, I actually became an even bigger fan (and I paid for the privilege!). At the…

I'm curious what you mean by "intrustive marketing emails". I've been a heavy Amazon customer more than 14 years (I easily spend five digits annually with them on products alone), I'm a Prime member, I use AWS, ... and I have never once received a single unsolicited email from Amazon (i.e., one not associated with the logistics of a specific purchase).

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Post by xtracto » Mon, Mar 04, 2013, 3:15 AM UTC

jrockway wrote: post #4

Amazon has very clever marketing which is evident in the sentiment reflected in the comments. One comment mentions that Amazon is the "cheapest possible way" to get anything. False. Many other retailers are likely to have the item you want at a lower price, even including shipping. Another comment mentions the customer service. Honestly, I don't think Amazon has very good customer service: every interaction is handle…

Post by degenerate » Mon, Mar 04, 2013, 6:17 AM UTC

jtreminio wrote: post #16

manaskarekar wrote: post #15

1. I know I'm getting a reasonable price. 2. With Prime I know when I'm getting my stuff and I know it will be fast. 3. I don't have to be afraid of getting screwed over, even by third party merchants through amazon. 4. Their no hassle return policy. 5. Their going out of the way to make it right. 6. Multiple ways of getting customer service. One of the best experiences you can have today. As opposed to, Netflix, for…

For the record, the one time I was forced to contact Netflix for support was when my brand new Roku was not connecting to my account. The Netflix rep I spoke with was very patient, and helped me solve the issue, which turned out to be with my Roku, not Netflix. Other than that, I have never needed to call, email or otherwise contact Netflix at all, which I think is a great thing in and of itself!