Live data from Hacker News

How not to send password reset notification email

scriptogr.am

41–44 of 44 posts

Re: How not to send password reset notification email

#41

Earlier quoted context omitted.

I guess here Evernote figured any instructions they sent would have resulted in a link being sent anyway, so why not just send the link and ensure a higher shot off compliance. They seemed to have forgotten about phishing. Some sites have taken to including in such emails account information that presumably only the company would know (such as part of the account number) along with the name. I know of at least one ba…

Not to mention that most email has roughly the same security level as a postcard. There are a lot of personal details that I wouldn't want written on a postcard. Not to mention the fact that lots of 'personal information' is not in fact private, e.g. date of birth (one of my financial accounts uses date of birth), mothers maiden name, social security number, etc.

True that. I often think of how many services ask for the same info as "security questions". By definition, if there's a "standard" set of such questions, it's not secure.

Re: How not to send password reset notification email

#42
post #39

Earlier quoted context omitted.

Why can't you automagically redirect from mkt5371.evernote.com/anything to links.evernote.mkt5371.com/anything ? Better yet, simply point your DNS "passwordreset.evernote.com" to the same server.

Because you don't know what that "/anything" is, only your mailing system does, and it converts links in your email template to these mkt5371-type links right before it sends out the email.

Why do I need to know anything at all about the link structure beyond the domains?

If the user requests (from a link in the mail) "mkt5371.evernote.com/foo123", redirect to "links.evernote.mkt5371.com/foo123"; If they request "/bar456?id=asdask", redirect to the same query under the mailer's domain.

Re: How not to send password reset notification email

#43
Just an interesting tidbit I noticed: I received several of these mails from Evernote, as I have multiple accounts (including some I set up for others).

Up until about 28 hours ago (4AM March 3 in Japan), all the embedded links were the bogus, phishing-esque URLs that the OP complains about.

As of 22 hours ago (10AM March 3 in Japan), the emails look the same, but all the links point to http://evernote.com.

So at least somebody at Evernote did notice (or read this post or respond to similar complaints), and correct the situation in the middle of their 50,000,000-user email campaign.

Re: How not to send password reset notification email

#44
post #43

Just an interesting tidbit I noticed: I received several of these mails from Evernote, as I have multiple accounts (including some I set up for others). Up until about 28 hours ago (4AM March 3 in Japan), all the embedded links were the bogus, phishing-esque URLs that the OP complains about. As of 22 hours ago (10AM March 3 in Japan), the emails look the same, but all the links point to http://evernote.com . So at le…

That is really good to hear - all it took was probably a single checkbox in their email marketing software to not rewrite all emailed links.
Post reply on HN