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What to do when your non-technical boss is just plain wrong

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Re: What to do when your non-technical boss is just plain wrong

#41
As a contractor/freelancer/consultant, when my technical or non-technical client is wrong, I explain this to them and do my best to persuade them to do it my way. If they insist on doing it anyway then that's what I do.

They're going to pay me anyway. If it turns out later that their solution is unworkable, they'll probably pay me again.

Re: What to do when your non-technical boss is just plain wrong

#42

Good article. The part about figuring out your boss' motivations is the best part. This is really the key to any interaction with another human being whether we're talking about speaking to an overseas technical support person, your boss, your mom, or your partner. 0. Realize your non-technical boss isn't some cartoonish, mustache-twirling villian with a fetish for poor technical solutions. He or she is picking them…

| Realize your non-technical boss isn't some cartoonish, mustache-twirling villian with a fetish for poor technical solutions. He or she is picking them for a reason, possibly a misguided reason.

I believe Hanlon's Razor applies here:

| Never attribute to malice that which is adequately explained by stupidity.

Re: What to do when your non-technical boss is just plain wrong

#43

There's some good advice in there, given with a horribly wrong intention. The good advice is to repeat the manager's argument, the way you understood it. However, if you do it to "loosen them up" and make them "more willing to work with you", then you're doing it for the wrong reason. The right reason is to verify whether you understood them correctly. Maybe they meant to say something else. Maybe the did something e…

Agreed. If you're using a tactic to get your way and with the assumption that you are the expert (and the other person is wrong) then you are missing out. In my experience, the best solutions came after those discussions where you get the other party to explain their motivations. The result was always better than I could have come up with myself.

When in a position of authority, I had the opposite problem: I often couldn't get people to disagree with me. This made it impossible to get to that discussion. (Maybe my ideas really were perfect, but I doubt it.)

Re: What to do when your non-technical boss is just plain wrong

#44
post #30

Good article. The part about figuring out your boss' motivations is the best part. This is really the key to any interaction with another human being whether we're talking about speaking to an overseas technical support person, your boss, your mom, or your partner. 0. Realize your non-technical boss isn't some cartoonish, mustache-twirling villian with a fetish for poor technical solutions. He or she is picking them…

Good advice. The only thing I would say is that your boss, generally, has access to information about the wider department/company issues than you do. Even if their advice is the incorrect technical solution it could still be in the best interests of the company.

Yes, totally.

The most usual case is when the "technically superior" solution takes longer and there is looming work beyond the current project that the in-the-trenches person doesn't know about. Clients/customers pay for results, not for technical excellence.

When management picks "fast and dirty" over "solidly built" (not always wrong!) all we can really do is make sure they at least have an accurate understanding of the trade-offs and sacrifices they are asking for.

I am getting better at this all of the time, and at my current pace I expect to have this skill completely mastered by the time I am several centuries old!

Re: What to do when your non-technical boss is just plain wrong

#45
post #21
post #11

A comment on the first comment of the article: "This last part reminds me of something recently. Because management needs to feel like they have control over what's going on, as a technical person, you should do the right thing, but only 90% when you show it to them and make the 10% that is miss quite obvious. The reason is so that when you present it to them, they can point out the missing piece of the project and f…

I couldn't agree more. Every time I read articles like this that suggest all these mind games and effort required to get simple tasks completed, I constantly wonder how nice it would be to work somewhere where none of that was necessary. This can't be the most efficient way of doing things. I think it's also a strong argument for having a management and executive team that is actually technical. Note: I find myself i…

Its unfair to group this article with your peeve. Your comment's parent is not about the article itself - its about a comment in the article's comment section. The article is well laid out and not talking about 'tricks' like 'leave obvious gaps' - its talking about general principles of negotiating and communicating with non-technical people.

>>"Note: I find myself in this exact situation at my current job - multiple non-technical managers that don't realize how much they don't know and constantly make asinine requirements or timelines and reject advice from more technical experts."

I'm surprised you did not find tips to apply in the article.

Re: What to do when your non-technical boss is just plain wrong

#46
post #30

Earlier quoted context omitted.

Good advice. The only thing I would say is that your boss, generally, has access to information about the wider department/company issues than you do. Even if their advice is the incorrect technical solution it could still be in the best interests of the company.

Yes, totally. The most usual case is when the "technically superior" solution takes longer and there is looming work beyond the current project that the in-the-trenches person doesn't know about. Clients/customers pay for results, not for technical excellence. When management picks "fast and dirty" over "solidly built" (not always wrong!) all we can really do is make sure they at least have an accurate understanding…

Yeah. Start talking about technical debt. And factor "fixing the release n-1's technical debt" into the plans for Release n.

Re: What to do when your non-technical boss is just plain wrong

#47
post #42

Good article. The part about figuring out your boss' motivations is the best part. This is really the key to any interaction with another human being whether we're talking about speaking to an overseas technical support person, your boss, your mom, or your partner. 0. Realize your non-technical boss isn't some cartoonish, mustache-twirling villian with a fetish for poor technical solutions. He or she is picking them…

| Realize your non-technical boss isn't some cartoonish, mustache-twirling villian with a fetish for poor technical solutions. He or she is picking them for a reason, possibly a misguided reason. I believe Hanlon's Razor applies here: | Never attribute to malice that which is adequately explained by stupidity.

Also, it's probably better to think of one's boss's choices as due to ignorance rather than stupidity. The former is something you can help correct, and the latter is a poisonous (and usually incorrect) opinion which will often taint your feelings (and actions) towards them.

edit: How do I do italicized/blockquoted text? I've seen it done, but haven't found docs on how.

Re: What to do when your non-technical boss is just plain wrong

#48
It's good advice, but it's focusing on the wrong problem. Rather than knowing how to solve difficult conflict it's far better to create a type of relationship between boss and subordinates where difficult conflicts are solved routinely and without drama. Resolving conflicts is a part of it, but a more important part is making sure you and your party have shared context all along.

Re: What to do when your non-technical boss is just plain wrong

#49
post #29
post #11

A comment on the first comment of the article: "This last part reminds me of something recently. Because management needs to feel like they have control over what's going on, as a technical person, you should do the right thing, but only 90% when you show it to them and make the 10% that is miss quite obvious. The reason is so that when you present it to them, they can point out the missing piece of the project and f…

Yeah, if you had an office populated with Vulcans and robots, I can see that strategy being effective for you. Unfortunately, as a functioning adult, you have to take other people's feelings into account, even when they are (GASP!) wrong. The reality is even if you are completely 1000% correct, if you don't give the other person a way to save face, they will fuck you over given the chance. The solution is simple - be…

First, I'm not sure how the comment you are replying to has anything to do with saving face, it has to do with playing games and tricks like intentionally leaving work incomplete or adding ridiculous "ducks" to be removed. I fail to see how "playing games" is being compared to being nice. Perhaps you accidentally replied to the wrong comment?

I am a functioning adult, that's why I struggle with these issues instead of just cutting "the crap" out completely and causing relationship friction. It's just that as a mature adult who recognizes human irrationality, psychology, and short comings one would think we'd identify wasteful games and work to remove them. (Even I recognize I'm missing things and blind to my own biases. I don't mind if when people "call me out" on it so I can at least reflect on my behaviors and "short comings".)

Leaving outs and face saving opportunities is always a wise decision. I'm the first to defend someone when they choose to change their mind.

Re: What to do when your non-technical boss is just plain wrong

#50
post #47
post #42

Earlier quoted context omitted.

| Realize your non-technical boss isn't some cartoonish, mustache-twirling villian with a fetish for poor technical solutions. He or she is picking them for a reason, possibly a misguided reason. I believe Hanlon's Razor applies here: | Never attribute to malice that which is adequately explained by stupidity.

Also, it's probably better to think of one's boss's choices as due to ignorance rather than stupidity. The former is something you can help correct, and the latter is a poisonous (and usually incorrect) opinion which will often taint your feelings (and actions) towards them. edit: How do I do italicized/blockquoted text? I've seen it done, but haven't found docs on how.

You can add italics by putting asterisks around your words.
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