Now might be a good time to recall the School of Apology by Joel Spolsky. It's rather succinct:
Apologize unreservedly, or not at all.
http://www.joelonsoftware.com/articles/customerservice.html from chapter 4 and further on.
Why I won’t be closing down BetaPunch: A formal apology
41–45 of 45 posts
Re: Why I won’t be closing down BetaPunch: A formal apology
#42This whole thing seems pretty fishy. Like scripted melodrama to be honest. Whatever works, I guess.
If it's scripted, the blogger who originally publicized this should have something to say for themselves.
I would not do that. I know you've all seen that I will do a lot of things for growth, but I won't be dishonest.
Re: Why I won’t be closing down BetaPunch: A formal apology
#43Today I learned: "publically" is apparently a valid spelling of "publicly".
Re: Why I won’t be closing down BetaPunch: A formal apology
#44Earlier quoted context omitted.
If it's scripted, the blogger who originally publicized this should have something to say for themselves.
I would not do that. I know you've all seen that I will do a lot of things for growth, but I won't be dishonest.
It's nothing personal, the sheer thinness of this apology calls the whole incident into question.
Re: Why I won’t be closing down BetaPunch: A formal apology
#45can some one be kind enough to give TL DR version of what this guy did ? i read the post nut wasnt clear what exactly happened with the customer !
He publicly posted private info from "customers" who used his software and berated those who complained or used competitors.
thanks for that.