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If it's not possible to un-entangle accounts, then Dropbox needs to support being logged in to several accounts, much like Google does. Also, to not delete user's data.
I assume this would work against their model of giving away limited free space. With multiple account access, a user could sign up with multiple email addresses and essentially get unlimited storage for free.
I'd be really surprised if Dropbox didn't have a way to revert this (and to punish the Dropbox for Teams account creator, if identifiable).
OP here - (in my story) the Teams account creator did not do this out of cruelty, they just didn't know this is what Dropbox does. I imagine very few people realize that this is how it works. What should've happened is this: revoke my access to the team folder and downgrade my account back to Free. (Then, annoy me and refuse to sync until I go down to 2GB of usage.) That would be good design.
Intermingling personal and work accounts is almost always a bad idea. I've seen colleagues get their personal accounts subpoenaed, have a firing result in loss of primary email/cell, or have really awkward communications show up in an IT audit. The overhead of maintaining separate accounts is very small (multi-profile browser, multi-account smartphone, etc.), and more than worth it given the liabilities. Beyond that,…
I recently bought a second laptop for home, even though it was common at the company I work for to use your computer for work and pleasure. Under California employment law, an employer can argue that they own anything created on company machines[1]. If you work on side projects, I think it's a worthy investment. [1] http://answers.onstartups.com/questions/19422/if-im-working-...
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There is a place for public notices of foul play by companies, certainly. Normally, though, those accounts garner my sympathy when they explain the full support story and get snubbed by a represenative, usually after at least some waiting. Not saying that the OP didn't wait plenty of time, but I would find his complaint more compelling if he would have mentioned how long ago he contacted them.
> There is a place for public notices of foul play by companies, certainly. Why does there have to be foul play involved? Security holes largely exist because of negligence. As do poorly-implemented features. Not everything that is harmful is a result of evil manifesting itself.
If it's not possible to un-entangle accounts, then Dropbox needs to support being logged in to several accounts, much like Google does. Also, to not delete user's data.
I assume this would work against their model of giving away limited free space. With multiple account access, a user could sign up with multiple email addresses and essentially get unlimited storage for free.
You will not have such issues with them.
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Actually, I prefer this be resolved in the public arena, rather than on a case-by-case basis for everyone who encounters this problem. If the OP is accurate, then this is a problematic implementation detail that every corporate user should be aware of.
I give some leeway for problems that seem to be bugs rather than intentional features. I doubt Dropbox intended for your account to be deleted in this scenario.
"In case you’re wondering, this is not a bug: it appears to be documented (sort of)."
This seems like an issue best resolved through Dropbox support, not through HN Soapbox support. Edit: My main point is that I come here to read Hacker News, not Some Other Guy's Support Problems. Treating every dropped use case as a public relations crisis is just an exercise in getting yourself worked up for no reason. If this is a real issue that affects multiple, real users, then I'm sure Dropbox will do something…
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Have your startup get you a separate computer. Not mixing work and personal life extends to not doing work development on your personal machine or vice versa.
That's good personal advice - but it's not really a solution to the problem for everyone.