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Apple - Think Twice

thenbells.com

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Re: Apple - Think Twice

#41

Post by astrodust »

meaty wrote: post #24

I wouldn't buy another Apple product either. Between a MacBook Pro which caught fire, an AirPort which melted, an iMac which the backlight went on and a MacBook which had to go back 4 times (!) due to logic board problems, it scares the shit out of me parting with that sort of cash and actually depending on it. The muppets at the "genius bar" (retard shelf as we call it now) aren't exactly helpful and usher you away…

Although you might have requirements that aren't met by Apple's products, such as wanting a removable battery, to call them "expensive trinkets" with "no engineering" is absurd.

Apple's work on the unibody case is but one example of how they're pushing manufacturing technology as far as it can go today. Other vendors are content to stamp out the same old plastic clamshell, to fit in the same old motherboard and optical drive, whatever's cheapest and quickest.

With the exception of Sony and HP, few companies even try to do what Apple's doing.

Re: Apple - Think Twice

#42

Post by noonespecial »

I thought Apple got this concept but PR is more than just spinning half-truths on TV to make the company look good. The highest calling of PR is the ability to say "it will cost more than we made selling this thing to fix it, but we need to do it anyway."

Companies that care about their reputations have guys like that head their PR departments and listen to them when they say this.

Frankly, you expect this kind of behavior from companies that are costing on autopilot with no one willing to take responsibility for anything at the helm. It is surprising to see it from Apple.

Re: Apple - Think Twice

#43

Post by michael_miller »

meaty wrote: post #24

I wouldn't buy another Apple product either. Between a MacBook Pro which caught fire, an AirPort which melted, an iMac which the backlight went on and a MacBook which had to go back 4 times (!) due to logic board problems, it scares the shit out of me parting with that sort of cash and actually depending on it. The muppets at the "genius bar" (retard shelf as we call it now) aren't exactly helpful and usher you away…

It sounds like you had some bad experiences, but do you really think that Apple makes products with "no engineering applied past experience"? Surely Apple's products have had faults, and it sounds like you've been bitten more than once. I don't blame you for not liking the company or its products. However, there are lots of satisfied customers, and I think you'd be hard pressed to find someone who believed that their build process and supply chain is not top notch.

FWIW, whenever I've had any trouble with getting support for Apple products, an email to sjobs@apple.com (now tcook@) solved the problem promptly. In my experience, the company does screw up, but if you bring a problem to their attention, they'll make it right.

Re: Apple - Think Twice

#44

Post by pirateking »

Had this happen to my Retina MacBook Pro too. Went to the Apple store and after some pleading was able to get them to place an order for a new one. Two weeks of glazing over staring at ghosts later I go to pick it up. They upgraded the replacement to the largest size SSD for free! It was all down hill after that.

I had to transfer my data from the lemon. The Geniuses on staff were clearly unfamiliar with some of the quirks of Migration Assistant. I offered to do the migration myself if they gave me a Thunderbolt cable. That ends up forcing me to spend another hour in the store, which of course I use to check for signs of ghosting on the new machine.

I run the following command:

  ioreg -lw0 | grep \"EDID\" | sed "/[^
Like the lemon, the new one is an LG panel as well. Word on the forums is that only the LG panels have the ghosting issue. I ask the Genius if I can swap once more before leaving the store. He says no. I head home anxiously, hoping my screen is pure.

Nope. While it is still one of the best computers I have ever used, it is just unacceptable to be gambling $4000 for hardware I rely on. I will be trying for another exchange soon because there is really no other option, but the standards for "it just works" have noticeably slipped across the company.

Re: Apple - Think Twice

#45

Post by ireadzalot »

I have the Macbook Pro that keeps making a constant white noise right after the machine boots up. The sound is loud enough when I am by myself that it totally distracts me. I have had 3 mac laptops before and this is the loudest one by bar. After I compared my machine with a close friend who has an exact machine (same late October last year generation), I realized that the machine had some issues.

I took it to the apple store. They said they tested it and could not "hear" the noise. So they wouldn't do anything about it. Yet when I put my macbook pro next to any laptop, everyone can tell my laptop is the loudest.

I have become one of their disappointed customers.

Re: Apple - Think Twice

#46

Post by mikeash »

whazzmaster wrote: post #5

My four-month-old rMBP's screen failed last week and now I'm staring at replacing it out-of-pocket, or never using it as a portable machine again and leaving it hooked up to an external monitor. I'm so unhappy with Apple right now. EDIT: I couldn't find the default warranty (sans AppleCare) and based this comment off of other similar situations (including OP). I found out this morning that it IS COVERED by the defaul…

Why can't you get it fixed under warranty?

Re: Apple - Think Twice

#47

Post by xmpir »

strooltz wrote: post #25

I bought the Macbook Pro retina back over the summer and was a little upset when a small dead pixel cluster appeared on the display after about a month of use. I brought it back to the apple store (i did not purchase applecare). I was told that this was happening in about 1 our of every 40 MBP retinas and they happily replaced the display in less than 24 hours. I'm not implying that my situation is "unique/new/ parti…

our designer had the same problem: after 2 weeks of usage some dead pixels appeared right in the middle of the retina display. unfortunatly in austria we don't have a apple store - just resellers. he was told that he should try to send it back but that there is a tolerance of pixels that are allowed to be dead, so actually those few dead pixels are tolerable. he decided to send it back anyway, i wonder what will happen...

Re: Apple - Think Twice

#48

Post by nicholassmith »

Apple seems to have pulled back on the whole positive customer experience in store this year, I've had issues with marking below the display surface and they instantly said "not a defect, £350 please", except it looks like the tolerance on my Air is off. It's a shame, they're starting to reduce customer satisfaction in maximisation of profits, rather than increasing profits through customer satisfaction.

Re: Apple - Think Twice

#49

Post by astrodust »

kmfrk wrote: post #21

Antenna causing problems? "You're holding it wrong." Camera artifacts? "You're holding it wrong." [1] Burn-in? "Does not compute." Scruffing on the iPhone 5 [2]? People don't even bother to write about it. Same for the poor performance on Retina devices. Unless you're someone like Anandtech who are so meticulous many don't bother to read the fint print. Maybe it's time we got some Apple-specific buyer's guides from p…

Why is it people get all frothing at the mouth angry about Apple's mistakes when they just shrug indifferently the mis-steps of other companies?

I haven't heard people losing their shit because their $4,000 Sony laptop webcam isn't as amazing as Sony promised.

Re: Apple - Think Twice

#50

Post by piyush_soni »

flyinRyan wrote: post #12
indiecore wrote: post #3

Glad I got a Lenovo. I was mulling over getting a macbook for the longest time since I wanted the option to develop iPhone apps. After thinking it over I realized that I was disgusted with Apple's practices and didn't want to support them beyond what I absolutely had to, so I'm getting a Thinkpad and I'm quite content with that. Any phone dev will have Android first and I'll get a second hand mini or something when I…

So you're going the route of "get it a little cheaper and expect little or no support"?

Blind faith in anything is bad. Do you really think only Apple products have (considerable) support?
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