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The Competitive Moat That AI Can't Replicate

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Re: The Competitive Moat That AI Can't Replicate

#41

Post by InvertedRhodium »

drob518 wrote: post #35
kentm wrote: post #33

Earlier quoted context omitted.

> I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. Every time a business tries to make a "connection" its really just an avenue to exploit or manipulate me. I've never had them making a connection for my benefit (i.e. take a hit to their bottom line). I'm not asking for altruism but I am asking for them to drop the pretense and quit…

Then they’re doing it wrong. That’s a faux “connection” that just serves the business and not you. I would bet that if you experienced true connection, you’d love it, but you’ve been scammed by fraudsters so many times that you are suspicious of anything that doesn’t feel strictly transactional.

I’ll take “No true Scotsman” for $800 thank you Alex.

Re: The Competitive Moat That AI Can't Replicate

#42

Post by loopmonster »

gblargg wrote: post #6
mdorazio wrote: post #5

An AI written post talking about the importance of human connection in the age of AI is hilarious.

Since I couldn't be bothered, I had AI read it and tell me the outcome: they did in fact go to online-only bookings, freeing the staff from the phones so they could help customers more.

Even though they were fully booked from the phone bookings regardless

Re: The Competitive Moat That AI Can't Replicate

#43

Post by loopmonster »

LanceJones wrote: post #7
mdorazio wrote: post #5

An AI written post talking about the importance of human connection in the age of AI is hilarious.

I always wonder how people can tell. For this particular article, was it the thirty-four occurrences of em dashes with spaces on either side? Something else obvious?

It was the content. So many very specific claims with no source, just stuff being made up. I don't know who Brené Brown is, perhaps she specifically researches trust, but how curious that her daughter can raise a problem with trust, specifically cite two named behaviours that build trust, and then Brown just happens to have a database of trust-building behaviours to hand, that she hasn't even analysed, ready to output a teachable moment.

Re: The Competitive Moat That AI Can't Replicate

#44

Post by tootubular »

ashishact wrote: post #17
ashishact wrote: post #14

Earlier quoted context omitted.

I had read 80% of the post and loved it. Then I came to see few comments - Saw yours and now having difficulty reading further. That means: 1. AI has gotten better - or eventually most people would like reading AI generated content 2. Author is just using AI to post-process - content is original Anyway I did love the content.

I normally have conversation with opus - And I enjoy it. Maybe I am getting fine-tuned.

I have definitely noticed other people using LLM-choice words, myself included, more frequently. It's a strange phenomenon to witness. Obviously the models got them from us first so there must've been some popularity there prior, but the boost is clear. Blast radius, load-bearing, shape, and so on. Or maybe they were always there and my confirmation bias is in high gear.

Re: The Competitive Moat That AI Can't Replicate

#45

Post by kangalioo »

outlier99 wrote: post #15
mdorazio wrote: post #5

An AI written post talking about the importance of human connection in the age of AI is hilarious.

Yep https://www.pangram.com/history/d3fd8f73-af8a-4cdb-968e-7346...

How does Pangram detect this? How do we know this is any more reliable than just asking any HN user to judge a text for AI signs, i.e. how is this more authoritative than the comments you're responding to?

Re: The Competitive Moat That AI Can't Replicate

#46

Post by jay_kyburz »

drob518 wrote: post #35
kentm wrote: post #33

Earlier quoted context omitted.

> I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. Every time a business tries to make a "connection" its really just an avenue to exploit or manipulate me. I've never had them making a connection for my benefit (i.e. take a hit to their bottom line). I'm not asking for altruism but I am asking for them to drop the pretense and quit…

Then they’re doing it wrong. That’s a faux “connection” that just serves the business and not you. I would bet that if you experienced true connection, you’d love it, but you’ve been scammed by fraudsters so many times that you are suspicious of anything that doesn’t feel strictly transactional.

Even the first story in the article sounds gross and creepy to me "The team became mini-concierges. Every guest walked in to find someone who knew them — not in a creepy, surveillance-state way, but in the way a good friend remembers what you’re going through."

I'm not going through anything. I just want some dinner.

And to be clear, the only reason they are doing this is strictly transactional. Good friends don't ask you to pay the bill at the end of dinner.

Re: The Competitive Moat That AI Can't Replicate

#47

Post by shimman »

ashishact wrote: post #14
mdorazio wrote: post #5

An AI written post talking about the importance of human connection in the age of AI is hilarious.

I had read 80% of the post and loved it. Then I came to see few comments - Saw yours and now having difficulty reading further. That means: 1. AI has gotten better - or eventually most people would like reading AI generated content 2. Author is just using AI to post-process - content is original Anyway I did love the content.

I'm always curious what types of books people like when they say they liked reading AI, so what were the last few books you've fully read + enjoyed?

Re: The Competitive Moat That AI Can't Replicate

#48

Post by netsharc »

kentm wrote: post #33
flax wrote: post #11

I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. That is something that AI is not giving us today. By design. Companies are not switching to AI customer service because it's better or cheaper for the same service. They are choosing to replace customer service with AI chat bots that simulate the customer service experience without act…

> I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. Every time a business tries to make a "connection" its really just an avenue to exploit or manipulate me. I've never had them making a connection for my benefit (i.e. take a hit to their bottom line). I'm not asking for altruism but I am asking for them to drop the pretense and quit…

You remind me of a hotel stay in Asia I had. After 10 minutes in the room, I get a WhatsApp message: "Welcome Mr. netsharc. How do you find the room?" (it was more verbose than this). It's from a business account which is the hotel (it's part of an international chain). I wanted to reply "Fine, but I don't want to talk to a bot. Leave me the hell alone." but thought it would upset the person on the other side since the country runs on politeness.

I imagine if I did reply like that there'd be some profuse apologizing, to which I'd think "Yeah, yeah, whatever, just leave me alone.".

All the businesses asking for a rating after I interacted with them also piss me off. Or worse, apps. I give them a bad rating on the play store with the text that the low score is due to the "Spam begging for app store ratings."

Re: The Competitive Moat That AI Can't Replicate

#49

Post by DrewADesign »

Don’t make up restaurant anecdotes if you’ve never worked in a restaurant. (Or, in this case, have your favorite chat bot do it.) A white collar worker could eat 3 meals per day in restaurants and still, very deliberately, have no idea what makes them tick. Even the fanciest restaurants operate nothing like a tech company. You just end up looking ridiculous to the bazillion people who have worked in them.

Re: The Competitive Moat That AI Can't Replicate

#50

Post by danaris »

drob518 wrote: post #35
kentm wrote: post #33

Earlier quoted context omitted.

> I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. Every time a business tries to make a "connection" its really just an avenue to exploit or manipulate me. I've never had them making a connection for my benefit (i.e. take a hit to their bottom line). I'm not asking for altruism but I am asking for them to drop the pretense and quit…

Then they’re doing it wrong. That’s a faux “connection” that just serves the business and not you. I would bet that if you experienced true connection, you’d love it, but you’ve been scammed by fraudsters so many times that you are suspicious of anything that doesn’t feel strictly transactional.

I mean, I feel like that's what kentm is saying.

Businesses say they're trying to build "connection", but all they care about is getting customers to spend more and remain loyal to them. They don't care about connecting, which is why they will always fail.

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