Did Shutterstock come out money ahead? Is 35 million and the potential for future punishment a sufficient deterrent?
Look at the stock history. The company is on life support. This is basically an entire year of earnings.
Shutterstock to pay $35M over hard-to-cancel subscriptions
41–50 of 100 posts
Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#42Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#43Earlier quoted context omitted.
I use privacy.com virtual cards. I make a card for each vendor, and define a limit for it. I can kill the cards anytime.
Just because you revoke payment doesn’t mean you cancelled (at least in Europe). If you just stop paying, they will sue you to get the money.
My spouse got fucked by Shutterstock and we have to have a calendar reminder to cancel this when the year is up, since cancelation prior will result in us still paying out the year, but not getting the remainder of the service.
They're extremely scummy. I could certainly block the charges, but they'd just come after us and cause a headache.
Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#44Earlier quoted context omitted.
Adobe isn't hard to cancel if you sign up for monthly subscriptions. I do it fairly regularly because I need PS in short bursts. A lot of people sign up for discounted annual commitments though then complain when they can't cancel before the year is up.
No, the complaint with Adobe is that if you cancel, they terminate access immediately rather than at the end of the billing period. There is no explanation for this other than a predatory one; they’re betting you’ll forget to cancel by the time your bill comes around. The immediate termination is effectively depriving you of the next N months of access for which you already paid.
This is exactly what Shutterstock does. What's maddening is that you can be getting a monthly charge, but are locked into a year contract. If you cancel, they'll continue to charge monthly but without being able to use the service. It's absurd.
Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#45Earlier quoted context omitted.
Adobe isn't hard to cancel if you sign up for monthly subscriptions. I do it fairly regularly because I need PS in short bursts. A lot of people sign up for discounted annual commitments though then complain when they can't cancel before the year is up.
No, the complaint with Adobe is that if you cancel, they terminate access immediately rather than at the end of the billing period. There is no explanation for this other than a predatory one; they’re betting you’ll forget to cancel by the time your bill comes around. The immediate termination is effectively depriving you of the next N months of access for which you already paid.
If you cancel in the first 14 days they terminate immediately and refund you. After the 14 days the subscription is cancelled and you keep access until the point you paid for. If you signed up for an annual contract you have a cancel fee of 50% of the remaining agreed amount.
Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#46Did Shutterstock come out money ahead? Is 35 million and the potential for future punishment a sufficient deterrent?
Look at the stock history. The company is on life support. This is basically an entire year of earnings.
Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#47Earlier quoted context omitted.
Canceling a card isn't the same thing as canceling a subscription. Most businesses will have you still pay via a different payment method to resolve your debt.
They'll invoice you but don't actually pay. They aren't going to take you to court over a $50/month subscription; the easier route for them is to just disable your account, which is what you wanted anyway. Never give them your actual residential address (they don't need to know it), birth day, or SSN, or be tricked into giving them such. If they ask on any customer service chat or phone, the answer is they don't need…
Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#48Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#49Basically, take the Californian setup, and apply it to the whole US. And pretty much every country in Europe.
Re: Shutterstock to pay $35M over hard-to-cancel subscriptions
#50[flagged]
Good luck reversing that and bringing back the "giant enterprises may be assumed harmful" standard (the one under which it was possible to win these cases more than once in a blue moon, without unreasonable costs) now that rich right-wingers just openly steer most news media.