41–49 of 49 posts
I've been waiting on human support for over a month wrt a failed $1200 max pro purchase.
the automated support is blatantly wrong and repeatedly suggests things that aren't real options.
no human contact. not even an ack. $1200 just "lost in the slop".
I'll probably have to dispute via credit card.
I'm considering starting my own new thread about this, but I can't even unsubscribe or use my account without doing a Persona ID check -- something I absolutely refuse to do but have no way to opt out of.
No VPN, zero tokens used, just new account, purchase year plan and immediate ban.
Earlier quoted context omitted.
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
We did try to appeal. First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience. We were still banned after few days so I sent another email to ask to be unmann…
Some possible reasons:
- Something in your account information matched an SDN list (or some other country's equivalent list)
- They did not apply proper geofencing before sign-up. (bug)
- The card you used or their payment provider flagged the activity as fraudulent (for a number of reasons).
- Your user account showed impossible travel (VPN hopping, your account was compromised as you created it...)
- There's a bug in their system that attributed someone else's prompts with your account.
- Their detection of Claude Code harness subscription abuse got tripped (bug).
- ...
Appeal or dispute the charges with the card.
Earlier quoted context omitted.
Have you created multiple accounts? And possibly one of more or the others were banned before this?
The only other explanation I have is that I was trying to connect Zed with Claude, so that redirected me to the Claude site, I registered an account and it said it needed a pro license, so I plugged in my CC details and off it went. Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.