At least I know he wrote it - it doesn't read like corporate bullshit. But it does read like he's several beers deep into a bender
Intercom changes name to Fin
41–42 of 42 posts
Re: Intercom changes name to Fin
#42This announcement makes sense to me because I listened to this interview between the cofounder and one of the Collison brothers awhile back. https://cheekypint.transistor.fm/11 I recommend it if you’d enjoy a couple of Irishmen going back and forth about tech and business. In short, Fin is their agent. They charge a dollar per successful customer session so they’re incentivized to make it helpful. At the time of the…
> They charge a dollar per successful customer session so they’re incentivized to make it helpful. Doesn't that incentivize them to increase the amount of "successful customer session" regardless if that's beneficial for the (either of the) customers? Instead of resolving the query in one session, they could split it up into many, just helping the customer enough to be considered a success, but still so they come bac…
No, but even if it did, there is a third party keeping them honest, the business that doesn’t want to be overcharged for successes and doesn’t want angry customers.