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Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

anderson-net.com

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Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#41

Post by runjake »

russell_h wrote: post #35
runjake wrote: post #24

Earlier quoted context omitted.

Oops, it looks like you did not read the article. The person in question owns an officially-unlocked iPhone. This involves an anti-competitive practice where the APN settings are locked to a specific carrier, AT&T -- even in the case of an unlocked phone. You really seem to be venturing into an area you're not educated in.

Apreche acknowledged that the settings shouldn't be locked on an unlocked phone, his point seems to be that when you use an "unofficial workaround" as the author claims to have done, you shouldn't be that surprised when it stops working.

Configurable APN settings on a device sold unlocked should be a given. APN settings configure your device for the given network you are connecting to.

It's not so much an "unofficial workaround" as a mandatory component of the unlocked device.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#43

Post by ryandvm »

MrDrone wrote: post #9
sneak wrote: post #3

Apple also willingly blocks Facetime over 3G and tethering at the carrier's request (on a per-account basis) so that the carriers can upsell you. It really pisses me off that Apple is actively assisting the carriers in screwing me out of using the data that I'm already paying for. If I've paid the carrier for x GB, I should be able to use that for Facetime, wifi tethering, or whatever the hell else my phone is capabl…

I've never understood Apple's willingness to bend over for carriers. Its always seemed to me that they've tried hard to foster an image of a company that exists to serve the customer as best they can (though, sometimes they think they know best.) It would seem to me that Apple would have the upper-hand in these negotiations. The carriers, at this point, need the iPhone. AT&T, and Verizon simply couldn't afford to not…

At this point in the game with Android moving around 3/4 of all smartphones, Apple needs the carriers' $500 iPhone subsidies far more than the carriers need Apple.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#44

Post by nathana »

wogg wrote: post #18

Seems to me this is really ATT's customer abuse than Apple's. I suppose Apple's main fault here is not putting more pressure back on ATT. Albeit, downgrade seems like a reasonable request to me, although they may have security reputation concerns to be considered.

It's my phone. Let me take my own security risks.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#45

Post by runjake »

barredo wrote: post #29
semenko wrote: post #26

Earlier quoted context omitted.

"Now you are complaining that your hack stopped working." Just by comparison, Android supports on-device APN editing (see Settings -> More... [under Wireless and Networks] -> Mobile Networks -> Access Point Names). T-Mobile actually encourages users to edit their own APNs for IPv6 support, and has run an IPv6 custom APN beta trial for a while: https://sites.google.com/site/tmoipv6/lg-mytouch

http://support.apple.com/kb/HT2283

This is for iOS 5. The article is about the changes in iOS 6.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#46

Post by nathana »

quux wrote: post #36

Glad to hear that Apple still has people looking at the emails to the CEO and following up with executive support. I was afraid this might end after Steve left.

It's just too bad that in certain instances, the people who follow up are powerless to do anything, and the people who do have the power to do things and who need to be hearing from disgruntled customers like me may or may not be getting a filtered message or even paying what they do hear any heed.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#47

Post by fpgeek »

wogg wrote: post #18

Seems to me this is really ATT's customer abuse than Apple's. I suppose Apple's main fault here is not putting more pressure back on ATT. Albeit, downgrade seems like a reasonable request to me, although they may have security reputation concerns to be considered.

It's not an AT&T-specific problem. Lots of carriers in other countries do this too. That's why unlockit.co.nz exists in the first place.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#48

Post by freehunter »

quux wrote: post #36

Glad to hear that Apple still has people looking at the emails to the CEO and following up with executive support. I was afraid this might end after Steve left.

I was trying to think of the big name companies where you can directly email the CEO and actually expect a valid response back. I can't name more than a handful.

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#49

Post by cydonian_monk »

S_A_P wrote: post #37

I dont know that I can prove this, but Im pretty sure that AT&T was throttling my "unlimited" data plan well below the 2GB limit. It was bad enough that I rarely used more than 1GB of data per month. Fast forward to my iPhone 5 upgrade. Granted there is decent LTE coverage here in Houston, but with no change in my usage habits I hit the 90% mark of the 4GB plan(I needed tethering, so I had to "upgrade") 18 days into…

Also in Houston here, also had AT&T 3G service. I doubt they were throttling your old phone - their local 3G network is just that bad. Using AT&T's LTE network in the same town is rather like using a different carrier. Even the HSPA they built on top of their old 3G is remarkably better. And it's considerably faster than Verizon's current LTE offerings, which have been degrading in speed/quality since mid-April. (Though that might improve in time, and MaBell's service quality might go back down as more people upgrade to it.)

Re: Apple Broke My iPhone, and Their Policies Prevent Them from Fixing It

#50

Post by nathana »

stcredzero wrote: post #39

I'm also using StraightTalk. Have you tried SIM swap with a T-Mobile SIM? I think they describe this on the unlock it.co.nz site.

Haven't -- yet, though I may end up caving before too long -- but I don't really like the idea of having to use such a hack, for the reasons I already listed at http://forums.macrumors.com/showthread.php?p=16267233#post16...

1) It may be cheap relatively-speaking, but why should I have to spend anything above and beyond what I already spent on this unlocked phone just to make it work the way it should? (I know, I know...this is one of those "it's the principle of the thing" arguments.)

2) It's another glitch, much like the one I used to rely on in iOS 5. And like that glitch, it will surely be fixed by Apple in the future. I need something that is reliable and that I can count on.

3) Speaking of reliable, the jury still seems to be out on how reliable it is. It does seem to stick around for a number of people, but I have read a handful of anecdotes where the APNs were mysteriously reset somehow, and the person would have to re-do the trick. I don't like the idea of having something like that randomly flake-out on me. Plus it would mean that because I'd never know when it might stop working, I'd have to carry that darned T-Mobile SIM card with me wherever I go, "just in case."

I'd rather Apple just fix the issue the right way. A quick software workaround like the one I used in iOS 5 is one thing, but if I'm going to have to resort to jury-rigging something in meatspace, then I might as well drop Apple and switch to a different phone at that point. I'm already considering it.

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