Wow, that is insanely atrocious. I'll look into moving off any remaining domains away from GoDaddy.
GoDaddy gave a domain to a stranger without any documentation
41–50 of 263 posts
Re: GoDaddy gave a domain to a stranger without any documentation
#42At the risk of sounding snarky; Last Saturday afternoon one of his client’s domains vanished from his GoDaddy account. Lee is one of the most competent IT guys I know. 'Competent' and 'client's domains [hosted on] GoDaddy' don't go together.
Where would you host domains?
CloudFlare since they sell domains at cost and have really good DNS infrastructure with some free protection features. If the TLD isn't supported by them for registration then I'd just use their nameservers.
Or Route53 if you're using AWS since that makes it easier to integrate with the rest of AWS and manage in IaC, and AWS also has robust network/DNS infrastructure.
(I would say GCP if using GCP/Google Workspace, too, but since they split domains off to Squarespace I really don't know what is happening over there anymore as far as domains go.)
So far those 3 have been more than sufficient for all of my domain needs.
Re: GoDaddy gave a domain to a stranger without any documentation
#43I’ve successfully saved many people suffering with godaddy.
As soon as the word is mentioned I tell them the horror stories.
Saving this to the bucket of stories.
Re: GoDaddy gave a domain to a stranger without any documentation
#44At the risk of sounding snarky; Last Saturday afternoon one of his client’s domains vanished from his GoDaddy account. Lee is one of the most competent IT guys I know. 'Competent' and 'client's domains [hosted on] GoDaddy' don't go together.
Where would you host domains?
I suspect you mean register/renew:
Depends. If it's something really high priority (like main domain for a large corporation) I'd likely be paying CSC 4 digit sums per domain per year.
For stuff a tier below that I'd be looking at companies that are serious about security and happen to do domains as well e.g. Cloudflare, Amazon
Re: GoDaddy gave a domain to a stranger without any documentation
#45I have no reason why would anyone use godaddy 10 years ago let alone today
It's literally the largest registrar in the world, by a large margin. When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well. They're more likely to have established processes that work for all sorts of cases. That's what makes this particular story so egregious. Domains are a very funny business. I can't think of anything so crucial to bus…
>It's literally the largest registrar in the world, by a large margin.
When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well. They're more likely to have established processes that work for all sorts of cases.
It's also literally one of the most criticized and awful registrars in the world, by a large margin. If decades of stories like this don't convince you to go with a more reliable registrar then I have very little sympathy.
This story is not egregious, it's in fact typical of GoDaddy. Every so often we get a HN post with a GoDaddy horror story. You'd think people would have learned by now.
Re: GoDaddy gave a domain to a stranger without any documentation
#46Wait few hours. Some CTO or PR guru will post a message here. - We are totally revamping our processes. This never happened out of incompetence. Humans make mistakes. We are contacting the client for 1 year free renewal - waiving. Will mail a coupon code. We consider this issue closed.
Any direct followup from GoDaddy would be welcomed.
Re: GoDaddy gave a domain to a stranger without any documentation
#47He mentions these 3: "- Every email address that exists out in the world is now wrong. - Every piece of marketing material is now incorrect. - All of the SEO is gone." but it seems to miss even the biggest one, which is that you are effectively locked out of any online business accounts, your bank, your crm, anything that says "we noticed an unusual login, please enter the code we just sent to your email to verify th…
That’s such a good point I didn’t think about!
Re: GoDaddy gave a domain to a stranger without any documentation
#48I have no reason why would anyone use godaddy 10 years ago let alone today
You’d be surprised how many enterprises use them. Also their managed hosting support is surprisingly competent. I’m not a fan of their service but some of our clients use them and anytime their servers have had issues support was quick to fix. Way nicer than having to jump in and do it myself. And so far it’s all been local support and not offshore.
Re: GoDaddy gave a domain to a stranger without any documentation
#49[dead]
Re: GoDaddy gave a domain to a stranger without any documentation
#50Earlier quoted context omitted.
Where would you host domains?
Literally anywhere else, GoDaddy is utter trash and has been for many years. Namecheap is the one I use personally.
Namecheap has had its own host of issues like a few years back breaking hsts and causing tons of sites to break for quite a while and their response was basically oh well. That incident along made me move my domains off to porkbun.