Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Google Nexus 4 goes on sale in US/Canada

play.google.com

Post reply on HN
Print view View original

41–50 of 57 posts

Re: Google Nexus 4 goes on sale in US/Canada

#41

Post by mikeevans »

chaz wrote: post #13

I had to keep hitting the "Proceed" button dozens of times in order for it to succeed. Finally got the Google Checkout popup to work properly and completed the order. If you see it being marked as sold out, refresh or clear cookies. Apparently it's a caching issue. Edit 12:10pm ET: caching doesn't seem to make a difference; may actually be sold out now. Surprised at (a) high demand and/or low inventory, (b) that Goog…

I'm not surprised the site wasn't responsive, just look at Google IO ticket sales for the last two years. It's kind of amazing that an internet giant like Google can't figure this out.

Re: Google Nexus 4 goes on sale in US/Canada

#42

Post by jbail »

gergles wrote: post #25

Cart Updated: The following items have been removed from your cart because they are currently unavailable. Nexus 4 (8GB) - Out of Stock Also, I can't believe that Google of all people, can't run a store that can handle load. Instead, it's server errors and mysterious blank pages and "Sorry, a problem happened" pages. Disgusting.

I tried to purchase the Nexus 4 via Chrome on my iPhone, but there was no Buy Now button on mobile. I even clicked the setting that said "View Desktop Version", which reloaded the exact same page. No difference at all and no Buy Now button.

I then tried Safari on my iPhone. Again, no Buy Now button. I had to use a desktop browser to even see the Buy Now button, then I had the exact same experience. I had the phone in my cart and then it magically disappeared when I tried to check out.

All in all, this was an awful shopping experience. The phone was for my wife, but not having any sort timeline for when they will again be available, I told her to just go to Verizon and buy the best phone they have in stock. Google will lose a sale in this...which is too bad. It looks like a cool phone, but they can't manage a supply chain or a webstore apparently. As a Google shareholder, that scares me a little bit.

Re: Google Nexus 4 goes on sale in US/Canada

#44

Post by stephencanon »

ryanhuff wrote: post #33
gergles wrote: post #25

Cart Updated: The following items have been removed from your cart because they are currently unavailable. Nexus 4 (8GB) - Out of Stock Also, I can't believe that Google of all people, can't run a store that can handle load. Instead, it's server errors and mysterious blank pages and "Sorry, a problem happened" pages. Disgusting.

I really don't think they care about this. This is the third time I have had this kind of experience with Google. Google IO 2011 and 2012 had the same sort of experience. I have had a phone in my shopping cart at least 5 times, only to have it disappear. This is unacceptable.

> This is unacceptable.

Obviously not, since you keep trying to buy it (I'm not being glib; I mean this as a serious observation). As long as people keep trying to make them take their money, they have little incentive to fix it (but not no incentive, since it does damage the brand).

It certainly doesn't reflect well on them, though.

Re: Google Nexus 4 goes on sale in US/Canada

#47

Post by timewasted »

ryanhuff wrote: post #33
gergles wrote: post #25

Cart Updated: The following items have been removed from your cart because they are currently unavailable. Nexus 4 (8GB) - Out of Stock Also, I can't believe that Google of all people, can't run a store that can handle load. Instead, it's server errors and mysterious blank pages and "Sorry, a problem happened" pages. Disgusting.

I really don't think they care about this. This is the third time I have had this kind of experience with Google. Google IO 2011 and 2012 had the same sort of experience. I have had a phone in my shopping cart at least 5 times, only to have it disappear. This is unacceptable.

I went through the same issues as you, and most everyone else here. Not getting e-mailed that it'll be available for purchase, vague error messages during checkout, cart randomly getting emptied, etc.

Before it was available for purchase, I was on the fence about whether or not it was actually a worthwhile purchase for me. I ultimately decided it was, but Google did everything in their power to prevent me from giving them my money. Depending on how quickly they actually get new stock in, I will probably just end up deciding that I don't actually need the phone after all.

Disappointing.

Re: Google Nexus 4 goes on sale in US/Canada

#49

Post by ryanhuff »

stephencanon wrote: post #44
ryanhuff wrote: post #33

Earlier quoted context omitted.

I really don't think they care about this. This is the third time I have had this kind of experience with Google. Google IO 2011 and 2012 had the same sort of experience. I have had a phone in my shopping cart at least 5 times, only to have it disappear. This is unacceptable.

> This is unacceptable. Obviously not, since you keep trying to buy it (I'm not being glib; I mean this as a serious observation). As long as people keep trying to make them take their money, they have little incentive to fix it (but not no incentive, since it does damage the brand). It certainly doesn't reflect well on them, though.

Who cares about the phone? I will be mildly upset for a few days about their lack of care in these matters, but I will move on.

It is unacceptable because its Google, and the image that they want to convey as a trusted partner in financial transactions. Do they really think that I (or anybody else) should trust a company that exhibits this kind of attitude towards transactions with handling my mobile wallet? Not me.

Re: Google Nexus 4 goes on sale in US/Canada

#50

Post by kordless »

tdrd wrote: post #43

The bumper case is also now showing "Coming soon". https://play.google.com/store/devices/details/Nexus_4_Bumper... . I wonder if they took the merchandise down while they work on the load issues.

I also experienced a failure of Google Wallet on another purchase.
Post reply on HN