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BunnyCDN has been silently losing our production files for 15 months

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Re: BunnyCDN has been silently losing our production files for 15 months

#41

Post by WhyNotHugo »

champtar wrote: post #29
reddalo wrote: post #4

That's scary. I'm in the process of moving all of my services to Europe, and I had considered BunnyCDN, but after this I'm not so sure anymore. I also tried Hetzner Object Storage. I love Hetzner, they're great, except for their Object Storage service, which is completely unreliable (errors, slowness, etc.). I'm surprised that Hetzner still hasn't retired that product until it's properly fixed. My last chance is with…

There is also OVH (not affiliated, just happily using their VPS), but I would consider switching to 2 providers, as any provider can have data loss or just lock your account at anytime for any reasons. 2 providers with free egress so you can easily replicate data between them.

The classic rule is 3-2-1:

- Three copies

- Two types of media

- One off-site or offline

Re: BunnyCDN has been silently losing our production files for 15 months

#42

Post by WhyNotHugo »

kjs3 wrote: post #8

Wait...this has been going on for 15 months without resolution or recompense and you haven't pulled up stakes and moved to almost anyone else? I get "it's a lot of work to move" and maybe "we hope they'll figure this out so we don't have to move", but in my world that excuse runs out waaaaaay before 15 months. The people I'm accountable to would have hauled me out back and put me out of their misery after, maybe, 6 m…

I'd guess that it hasn't become an issue with any of their clients. If any big client had been impacted once, they would have sped up moving. If a big client had been impacted twice, they would have moved already.

Re: BunnyCDN has been silently losing our production files for 15 months

#43

Post by number6 »

wat10000 wrote: post #26
benatkin wrote: post #19

Earlier quoted context omitted.

[flagged]

Pretty mild when getting a reply that puts more energy into downplaying the problem than acknowledging that they've had an ongoing data loss issue for over a year and their support has been useless.

Reminds me of "the front fell off"

https://www.youtube.com/watch?v=3m5qxZm_JqM

Re: BunnyCDN has been silently losing our production files for 15 months

#44

Post by wat10000 »

number6 wrote: post #43
wat10000 wrote: post #26

Earlier quoted context omitted.

Pretty mild when getting a reply that puts more energy into downplaying the problem than acknowledging that they've had an ongoing data loss issue for over a year and their support has been useless.

Reminds me of "the front fell off" https://www.youtube.com/watch?v=3m5qxZm_JqM

Maybe the data disappeared because BunnyCDN towed it out of the environment.

Re: BunnyCDN has been silently losing our production files for 15 months

#45

Post by manytimesaway »

JCattheATM wrote: post #34
manytimesaway wrote: post #31

Earlier quoted context omitted.

> 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise? Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft,…

> That's basically how this whole industry works? Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.

I don't know, Google, Microsoft and Oracle seems pretty resilient then.

Re: BunnyCDN has been silently losing our production files for 15 months

#46

Post by JCattheATM »

manytimesaway wrote: post #45
JCattheATM wrote: post #34

Earlier quoted context omitted.

> That's basically how this whole industry works? Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.

I don't know, Google, Microsoft and Oracle seems pretty resilient then.

Got an example of them acting the same way as Bunny in the case being discussed??

Re: BunnyCDN has been silently losing our production files for 15 months

#47

Post by kjs3 »

WhyNotHugo wrote: post #42
kjs3 wrote: post #8

Wait...this has been going on for 15 months without resolution or recompense and you haven't pulled up stakes and moved to almost anyone else? I get "it's a lot of work to move" and maybe "we hope they'll figure this out so we don't have to move", but in my world that excuse runs out waaaaaay before 15 months. The people I'm accountable to would have hauled me out back and put me out of their misery after, maybe, 6 m…

I'd guess that it hasn't become an issue with any of their clients. If any big client had been impacted once, they would have sped up moving. If a big client had been impacted twice, they would have moved already.

That's fair, and I agree (hope?) if it was customer impacting there would be a miraculous allocation of scarce resources to move platforms. But in my world I'd get asked "why are you still screwing around with a vendor that clearly sucks" even if it was for a non-prod playpen of no consequence. YMMV.

Re: BunnyCDN has been silently losing our production files for 15 months

#48

Post by manytimesaway »

JCattheATM wrote: post #46
manytimesaway wrote: post #45

Earlier quoted context omitted.

I don't know, Google, Microsoft and Oracle seems pretty resilient then.

Got an example of them acting the same way as Bunny in the case being discussed??

Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth?

Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?

Re: BunnyCDN has been silently losing our production files for 15 months

#49

Post by subscribed »

manytimesaway wrote: post #48
JCattheATM wrote: post #46

Earlier quoted context omitted.

Got an example of them acting the same way as Bunny in the case being discussed??

Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth? Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?

FWIW I had Gmail lying exactly the same - back then I had a Googler actually check the logs and confirm.

I've got a 250 and the ID, then the server discarded the email.

Re: BunnyCDN has been silently losing our production files for 15 months

#50

Post by JCattheATM »

manytimesaway wrote: post #48
JCattheATM wrote: post #46

Earlier quoted context omitted.

Got an example of them acting the same way as Bunny in the case being discussed??

Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth? Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?

> Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth?

For paid products, denying or lying about there being any issue as serious as significant data loss for over a year like Bunny did, yes.

> Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?

That sounds closer but still not comparable.

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