41–50 of 222 posts
I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.
Thankfully that's not Google, so your life is not going to be turned upside down because they don't give a f*.
This is the risk of being a consumer in the AI world - companies are running extremely lean on real humans and are deferring support to AI chatbots with no real reasoning abilities... Also an issue with scale - for example, Google having similar issues of not handling small, isolated cases. Hope you get your money back!
This is the risk of being a consumer in the AI world - companies are running extremely lean on real humans and are deferring support to AI chatbots with no real reasoning abilities... Also an issue with scale - for example, Google having similar issues of not handling small, isolated cases. Hope you get your money back!
Earlier quoted context omitted.
Issue a chargeback.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
Ok sounds like evil should be labeled and not tolerated as anything else.
Earlier quoted context omitted.
See the other commenter/thread that recommended I do this. I'm worried that by doing a chargeback, I will be blacklisted from using Anthropic's services, which I feel like is a reasonable assumption.
Until they do start doing identity verification, I think you're good. Frankly, don't be a coward. If you're getting treated like this, why would you even want to use their services in the future?
Uhhh my base case is you will be forced to or just be forgotten, not unlike not having a cell phone or a bank account.
You're too kind for the company trying to steal from you - whether intentionally or by negligence, doesn't really matter.
Or the small claims court mentioned by someone else. Make sure to add your time and the cost of the representation.
Earlier quoted context omitted.
Issue a chargeback.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
If the latter, seems like a small friction point for a consumer. Given how often cc numbers change and how many an (American) consumer has, this won’t block anything unless you are charging back more than once every few months.