41–50 of 109 posts
AI will enable significantly faster economic growth, which is something the EU has been making impossible with legislation designed to destroy Europe's economic advantage.
Every morning the turkey rejoiced and said to himself "oh joy, I'm such a lucky turkey, I don't have to do anything, the food is plentiful, I just eat and shoot the breeze the whole day long, what an awesome life!" Until one morning, the day before thanksgiving, the turkey rejoiced about the awesome day he's about to have ... just to be picked up 5 minutes later and dragged to the slaughterhouse.
It’s a compelling story; but what you’re describing is, to the turkey, a black swan event, rather than an obvious inevitability that all the other turkeys keep telling the turkey is going to happen.
To be perfectly honest, the majority of work is going to see a restructure soon anyway. "Triaging by LLM before sending task to any human" can work for almost anything, not just support calls. On another story I saw someone mention that they'd like something like an ad-blocker, but for content - a "content-blocker". Not too hard running even a local model that, via a browser extension, scnas the current page and plac…
If a dev produces value for the company, and then the company can automate away the least valuable part of the dev's job, the dev is now more valuable. Why would tbe company get rid of them just at that moment?
Well, some will, because some companies are badly-run. Others will take advantage of the opportunity.
I think the argument here is a bit of a strawman, though there is a good point in there as well. AI will not automate all customer support, but it has the potential to automate a large fraction of it. The anecdote in there is about complex B2B enterprise software. That's not the majority of customer support, and is very heavy on escalating to actual experts. You don't have to remove 100% of the jobs to have huge effe…
The article literally addresses this point. The easily automated stuff doesn’t save that much money. The big costs of support are the hard things you can’t automate.
Let's suppose you are a medium sized business. You've always wanted to provide top quality customer service but couldn't do it before because you'd need to hire 5 people to do it right. Instead, you strategically decided to not provide quality customer service and sell the product at a lower price than competitors. So you have no customer service person in the company. Service is bad. It limits growth. But it was str…
"Top customer service" and AI do not mix. People hate an AI response more than a late, real response.
People tend to forget how fast technological development advances. Even if you lived trough it you tend to forget how recently the world looked very different. - before 2012 there was no smartphone - before 2001 there was no wikipedia - before 1995 less then 10 percent of the rich country home users had internet - before 2023 there was no ai available to home users. Hardware has been getting faster by a factor of 100…
That's still almost three orders of magnitude from the iPhone 12 (0.02 Linpack TFLOPS, 4GB RAM, 256GB storage).
Earlier quoted context omitted.
You jest but this is precisely what we have done. Our customers have downright rejected SCRUM. It is considered a waste of money.
At a recent AI workshop management made clear that they see AI as rendering sprints and scrums obsolete, that Kanban makes a lot more sense, and that estimating effort/story-points is also becoming meaningless. Which is a strong silver lining if you ask me.
I love how the comments are always full of doomposting. Get prepared. Something is coming * soon* And how any even slightly skepctical commend gets downvoted to hell. One may start thinking there are bots promoting the narrative.
Or maybe you're choosing to perceive bots when actually a lot of people disagree with you?
Let's suppose you are a medium sized business. You've always wanted to provide top quality customer service but couldn't do it before because you'd need to hire 5 people to do it right. Instead, you strategically decided to not provide quality customer service and sell the product at a lower price than competitors. So you have no customer service person in the company. Service is bad. It limits growth. But it was str…