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ATMs didn’t kill bank teller jobs, but the iPhone did

davidoks.blog

41–50 of 607 posts

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#41
post #17

Earlier quoted context omitted.

You can deposit checks via the app pretty easily.

The last time I've used a check was close to thirty years ago. I assume ahartmetz's experience is similar. Many countries have functioning giro systems. The U.S. is just an outlier.

I've never written a check, but I have had to deposit occasional checks. In the last 6 years the only checks I've received were first paychecks at a new job (before direct deposit was set up) and my covid stimulus checks.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#42

Earlier quoted context omitted.

Sounds like someone forgetting that for a large number of people, their mobile device is their only computer.

I know this is true, but for serious tasks, I need the screen real estate. I'm amazed at what some people can do from a phone, but also wonder if they're missing things, of if it's actually inefficient.

Or if they go to the public library when those tasks come up.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#43

Earlier quoted context omitted.

You can deposit checks via the app pretty easily.

I'm in Europe where the situation is different: checks haven't been used in appreciable numbers for 30 years or so. It's all online or paper transfer orders. If you get a pre-filled paper transfer order, you can type (or scan and OCR I suppose) the same data into the online form.

Your grandma doesn't give you a $10 check for your birthday in Europe?

What about manufacturer rebates?

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#44

TFA reasonably reduces to: First, ATMs increased the demand for bank branches, which more than made up for the decrease in tellers per branch. Second, mobile banking decreased the demand for physical branches.

There are ATMs not attached to bank branches. They could have replaced the branches with ATMs before. (I do wonder what bank tellers are doing these days. I mean actual tellers, not investment advisors and jobs like that.)

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#45
The interesting takeaway is that automation rarely removes jobs inside the existing paradigm. ATMs automated a task inside branch banking, so banks just reorganised labour around it. Smartphones removed the need for the branch entirely.

I mean, there is definitely a turndown period in labour force when a new tech is introduced, but it will defintely produce more jobs tho, as an evolution of human history. <3

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#46
post #16

I do not get what's special about banking apps as opposed to online banking. I've been doing online banking in the browser on a PC since before apps and I'm still doing it because dealing with data on a phone is painful compared to a PC. Is an app really that much easier to use?

How do you scan a check on your PC? Generally yes the apps tend to be easier to use for most things, especially with a high-speed internet connection. Customers prefer them, banks build them since customers prefer them.

Haven't written or received a cheque in thirty years. But surely you could do it with any kind of digital camera, even a webcam.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#47

Earlier quoted context omitted.

I'm in Europe where the situation is different: checks haven't been used in appreciable numbers for 30 years or so. It's all online or paper transfer orders. If you get a pre-filled paper transfer order, you can type (or scan and OCR I suppose) the same data into the online form.

Your grandma doesn't give you a $10 check for your birthday in Europe? What about manufacturer rebates?

Cash is still fairly common, and manufacturer rebates are basically not a thing. If they were, you'd send them an account number (IBAN = bank ID + account number at bank) to transfer the money to.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#48

I do not get what's special about banking apps as opposed to online banking. I've been doing online banking in the browser on a PC since before apps and I'm still doing it because dealing with data on a phone is painful compared to a PC. Is an app really that much easier to use?

Doing it on the go via the app is much easier than using the web app through the main OS browser just because the UI is optimized. not a problem with using the web app approach, just that there isnt as much investment in it due to zeitgeist i guess.

Also since you are already using 2FA, you are already on the phone so might as well do basic operations there.

I can also look at transactions in my bed before going to bed so that is nice.

If I need to look at a support ticket or look at transactions more deeply, i still use the desktop approach.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#49

I do not get what's special about banking apps as opposed to online banking. I've been doing online banking in the browser on a PC since before apps and I'm still doing it because dealing with data on a phone is painful compared to a PC. Is an app really that much easier to use?

Sounds like someone forgetting that for a large number of people, their mobile device is their only computer.

Browsers and websites work pretty well on mobile devices too. Website != desktop only

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#50

I do not get what's special about banking apps as opposed to online banking. I've been doing online banking in the browser on a PC since before apps and I'm still doing it because dealing with data on a phone is painful compared to a PC. Is an app really that much easier to use?

Yes, the apps perform better/faster and generally have more UI thought put into them. Overall, lower friction. Often when people need to use their banking app, they're in a hurry, maybe stressed (e.g. in line at a grocery store) so everything the bank can do quickly and with visual assurance helps.

On the premium end of banking, where users generally aren't stressed about money, offering an app is more about catering to however the user prefers to interact.

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