Earlier quoted context omitted.
Ok but this is how the market is supposed to work. If the incumbents aren't doing what their customers want, then competitors can rise and fill the gap and compete. This isn't a shortcoming, it's a competitive market working as intended.
The market doing what it's supposed to do does not negate that the market segment has only been left open because of overly myopic businesses.
They'll blunder. They'll do it even harder in the absence of competition.