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I spent 5 years in DevOps – Solutions engineering gave me what I was missing

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Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#41
> answer the same support questions. Repeat.

This is not devops, this is someone managing yaml to allow an org to avoid doing devops.

Devops is practiced by everyone. If there are people asking the same questions over and over there is a feedback loop / education / automation problem and THAT is the part that makes a job devops.

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#42
> Part of it was repetition. My days had become predictable: check the dashboards, respond to tickets, debug whatever broke overnight, push some Terraform, go home. Maintain the HashiCorp Vault clusters, manage the secrets pipelines, answer the same support questions. Repeat. The work that used to feel engaging had become routine.

This isn’t “DevOps”. This is “IT Support”.

But honestly, if you aren’t embedded into a team where developers and infrastructure folks are working together - you aren’t doing anything differently than old school operations people did 25 years ago

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#43
post #3

I really loathe that sales engineers stole the term Solutions Engineer which was previously used to basically mean support/services engineer (technical generalist), a mostly post-sales role. It's pedantic, but I watched it happen in real time, my company's HR even asked if we could change our team titles to help out the sales team since they wanted the more appealing title to use. The reason it annoys me so much is t…

Top of the funnel should be pre-sales. Our sales folks are usually juggling eight or nine opportunities, trying to get contracts signed, in our case working with AWS to help get funding, flying to customers sites, etc.

I am post sales, billable staff consultant who leads projects. I’m “delivery”. I focus on one project at a time and dig deep into requirements and the implementation and/or strategy docs.

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#44

Earlier quoted context omitted.

Use " Solutions architect " maybe instead ?

That title has long been used as a post sales analyst (custom work for $)

At AWS at least, an SA is free for a client and ci e them advice - not allowed to give a customer code.

ProServe consultants (full time employees) are never called SAs

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#45
post #38
post #29

Earlier quoted context omitted.

> I'd still classify what they're doing as DevOps type of work. This is very, very wrong. Why do you think that?

devops means a lot of different things to different people

If you are a “DevOps engineer” - how is what you are doing any different from operations folk 25 years ago if you aren’t working with developers and embedded into their teams?

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#46
post #15

I am a software developer. I went to college to learn software development. Two years ago, they tried to tack DevOps on to my job description. I told them "no thanks", then had to find another job. I found one and am MUCH happier not having to do that DevOps crap. No offense, but it a soul-draining undertaking, and I like writing code ... ONLY!

I am first and foremost still a software developer as far as my hands on keyboard job. I absolutely love being able to set up my own infrastructure without depending on glorified system administrators who call themselves “DevOps Engineers”. It’s all just code at the end of the day - setting up infrastructure involves writing yaml, HCL or actual code (CDk).

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#47
post #30

Earlier quoted context omitted.

I have a different opinion. :) DevOps is great feedback to the engineering team. Too many alarms or alarms at unsocial hours? The engineering team should feel that pain. Too hard to push? The engineering team should feel that pain. Strange hard to diagnose alarms? Yep, the engineering team should feel that pain! The feedback is very important to keeping the opex costs under control. However, I think the author and I…

This sounds very adversarial to me. I’m glad our devops team doesn’t think like you.

If you have a “DevOps team” - they are operations and you aren’t getting any of the benefits of a DevOps mindset

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#48

Earlier quoted context omitted.

Sales is amazing but if your companies sales people require engineering to build POCs a lot of the times or always have to sell some custom solutions, then it wastes a lot of resources and it usually indicates the company is losing product market fit.

That is true. My current work is in bespoke environments with mainly non-technical buyers who have been burned in the past. Our POCs are pretty minor lifts to build credibility and have worked extremely well. If you're working in SaaS or commodity products and have to run POCs a lot, you're totally correct.

Your company is selling the 'valet service' more than the products.

There are people willing to pay for convenience AND security at the same time (hire someone else to manage the problem, and they're the 'key').

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#49

My path went from engineering-aligned (math) to engineering management back to engineering to product to program management to solutions engineering to account executive. Honestly I had a negative connotation about sales for most of my career, but turns out I really love it. The exposure to different problems every day is awesome and more like a puzzle than work to me. I feel a bit of reverse imposter syndrome though…

Would you be willing to tell me more about your path to account executive and sales? I am considering such a path myself and it would be wonderful to talk with someone whose done this.

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#50
post #30

Earlier quoted context omitted.

This sounds very adversarial to me. I’m glad our devops team doesn’t think like you.

If you have a “DevOps team” - they are operations and you aren’t getting any of the benefits of a DevOps mindset

Meh, real life is a bit more complicated than a manifesto.
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