Unless you know someone at Google with a little swagger to get things done you’re shit out of luck.
The role of GCP is to help enterprises negotiate better deals out of Azure/AWS.
Why would anyone actually use it is beyond me...
Google Cloud suspended my account for 2 years, only automated replies
41–50 of 107 posts
Re: Google Cloud suspended my account for 2 years, only automated replies
#42I had my GCP quota algorithmically set to 0 after spending 6 months working with them to launch a startup. I went through a ton of hoops to get approval for our quota. We sent them system diagrams, code samples, financial reports, growth predictions, etc. It was months of back and forth. I'll also add that it was very annoying because they auto-reject your quota request if you don't respond to their emails within 48…
Quota for what? In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly.
The quota we needed increased far beyond the usual was the YouTube API. The startup was a media editing and publishing tool, with a feature to upload videos to YouTube on your behalf. Uploading a video requires a ton of quota, which they gave us.
Regardless, dropping all quotas to 0 effectively killed our GCP account.
Re: Google Cloud suspended my account for 2 years, only automated replies
#43Plenty of GCP, AWS and Azure experiences in this thread, but any Cloudflare experiences?
Re: Google Cloud suspended my account for 2 years, only automated replies
#44Earlier quoted context omitted.
> Quota for what? Sure, I'm interested too. > In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly. Well 0 is not sensible, and who cares if it's weird if they got detailed approval and they're paying for it.
"... and they're paying for it..." - that might be the exact issue. Google has no way to ensure that these small shops and startups will pay their bill, so quotas are used to prevent the company from running up a large bill they won't be able to pay. I see a bunch of threads on reddit about startups accidentally going way over budget and then asking for credits back. This doesn't at all mean the startups have bad int…
That’s not how quotas work in GCP. Google sets quotas for certain APIs for interacting with GCP itself, like how many VMs you can create per second. They’re not billable. Sometimes these quotas can be be increased if you need them to be. But the way op described it makes no sense.
Re: Google Cloud suspended my account for 2 years, only automated replies
#45How come your business or research are so tied to GCP? What about other providers?
This is an asinine question. Even if you build agnostic solutions (like a docker image), you have storage resources, networks, configs, ACLs, snapshots and more all trapped inside GCP. we’re human — we forget to backup things, or push important commits . And we know cloud solutions quickly develop lock-in – even a simple cloud DB instance locks you into the vendors config .
So there are at least a dozen perfectly good reasons this guy is panicking that his account was suddenly revoked without warning.
Re: Google Cloud suspended my account for 2 years, only automated replies
#46I had my GCP quota algorithmically set to 0 after spending 6 months working with them to launch a startup. I went through a ton of hoops to get approval for our quota. We sent them system diagrams, code samples, financial reports, growth predictions, etc. It was months of back and forth. I'll also add that it was very annoying because they auto-reject your quota request if you don't respond to their emails within 48…
Has AWS support gone downhill in the last two years? I've worked with them in the past - as both an individual and a couple startups - I always reached a human. Issues weren't always resolved as quickly as I'd like but response times were short.
It has!
In the 2010s I always got an AWS support team to help.
Now I get handed off to an external partner of AWS certified contractors.
They are often terrible. They have no backend systems access and just run through the AWS equivalent of "reboot it", "defrag your disk". Basically trying to find an issue in my pipeline. Which they never do because it's the same TF scripts used for years.
Only once we waste time going through the motions do I get passed up to someone who can actually correct the backend issue in the AWS stack itself.
Tbf though I rarely ever have to contact AWS support at this point. The few times I have in the last 2-3 was due to issues after they rolled out an update or with a newer service we wanted to use.
Never have issues with stable services like S3, ECS, EKS, or RDS.
Re: Google Cloud suspended my account for 2 years, only automated replies
#47It's gone. No human will ever respond to you. That's how these companies operate. From here, you realistically have two options. 1. Forget the account and move on. You could create a new one, but nobody can tell how long it would take before that gets suspended as well. 2. If the suspension has a tangible negative impact on your profession, hire a lawyer and get proper legal advice. Most important of all, let this be…
Seriously #2 is your only recourse. Download the terms of service / your service contract , highlight their violations and send them a certified letter about breach of contract and that you intend legal recourse.
Re: Google Cloud suspended my account for 2 years, only automated replies
#48Earlier quoted context omitted.
Quota for what? In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly.
The quota we needed increased far beyond the usual was the YouTube API. The startup was a media editing and publishing tool, with a feature to upload videos to YouTube on your behalf. Uploading a video requires a ton of quota, which they gave us. Regardless, dropping all quotas to 0 effectively killed our GCP account.
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Re: Google Cloud suspended my account for 2 years, only automated replies
#49It's gone. No human will ever respond to you. That's how these companies operate. From here, you realistically have two options. 1. Forget the account and move on. You could create a new one, but nobody can tell how long it would take before that gets suspended as well. 2. If the suspension has a tangible negative impact on your profession, hire a lawyer and get proper legal advice. Most important of all, let this be…
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Re: Google Cloud suspended my account for 2 years, only automated replies
#50Xbox & Discord are the only 2 services I’ve seen handle bans with adequate transparency (yes there is still room to improve). Both offer a ban status tab ranging from hand-slap to giga-banned , allowing you to have some level of warning before being booted.
Given how dependent we all are on these services: we run our businesses and our lives, it’s despicable that more due process and transparency is not offered for shadow and proper bans like this.