Earlier quoted context omitted.
Not sure what country you live in, but where I live, a receptionist doesn't have access to any data processing tools that are not within the realm of a receptionist, and therefore this mobility does not happen. The receptionist ends up redirect the query to someone who has access to the relevant systems. What sort of companies are those were receptionists have access to tools beyond their role? and why are people app…
You're still thinking too much in a "tech company" mindset. At the kind of company I'm talking about, concepts like "access" and "permissions" are irrelevant. Most of the company's employees barely know how a computer works. You seemed vaguely tech savvy, so someone asked you for help and emailed you a file containing the data (or perhaps just handed you a laptop and turned you loose). The rest is history. It's a mod…
I know that someday I'll work in something other than IT. When I do I am going to make for damned sure that I don't express even the slightest bit of tech savvy for exactly this reason.
It's similar to playing dumb w/ people I encounter outside work who find out I work in IT. If I get asked a question I play dumb and cop to working on some highly siloed subject (usually I'll claim to only work on "networking" or firewalls... >smile<).