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A monopoly ISP refuses to fix upstream infrastructure

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Re: A monopoly ISP refuses to fix upstream infrastructure

#41

Post by mh- »

terminalshort wrote: post #38
mh- wrote: post #34

Earlier quoted context omitted.

I was merely pretty sure that the comment was AI generated as I read it. After reading it, I became a lot more confident when I noticed the username above the comment: Gemini 3 . Is this a Wordpress plugin the blog author is using?

Amazing that we now live in a world where AI can instantly an accurately diagnose a network infrastructure problem, but you are still forced to talk to CS drones who tell you again and again "have you tried unplugging it and plugging it back in?"

I'm not so sure that's an accurate diagnosis. But I agree it's certainly better than one can get from phoning support.

Re: A monopoly ISP refuses to fix upstream infrastructure

#43

Post by ericrallen »

tfvlrue wrote: post #17

I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…

ISPs also have different levels of service for different entities, and seem to just barely care about you as a customer.

An ISP (like one that starts with the first letter of the alphabet and ends with a common abbreviation for an explosive compound) might not think it’s worth coming out and marking their fiber lines when you call the city’s 811 number to mark utilities before digging for a project, like a fence.

If that fence ends up cutting the fiber line when digging a post, the company installing the fence can submit a ticket through a different portal than you as an actual residential customer of the ISP can, and that ticket probably gets responded to well before your attempts to contact them and request a call back because they are always experiencing a high volume of calls.

They’ll never admit any negligence on their part for refusing to mark utility lines, and you just have to remember where they buried the new ones, if they ever came back out to bury them instead of just leaving them aboive ground and flailing around.

Sometimes they even try to charge you for fixing the fiber line.

Re: A monopoly ISP refuses to fix upstream infrastructure

#44

Post by koakuma-chan »

ashirviskas wrote: post #24
1over137 wrote: post #8

Earlier quoted context omitted.

"only gigabit provider". Like those grow on trees. Lots of people would love to have a fraction of that speed.

Shut up, 1gbps up/down in 2025 should be a basic human right. I can't believe the things you learned to justify in US

You are absolutely right. There should be zero tolerance towards ISPs that provide anything less than one gigabit per second.

Re: A monopoly ISP refuses to fix upstream infrastructure

#45

Post by consp »

ericrallen wrote: post #43
tfvlrue wrote: post #17

I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…

ISPs also have different levels of service for different entities, and seem to just barely care about you as a customer. An ISP (like one that starts with the first letter of the alphabet and ends with a common abbreviation for an explosive compound) might not think it’s worth coming out and marking their fiber lines when you call the city’s 811 number to mark utilities before digging for a project, like a fence. If…

> and seem to just barely care about you as a customer.

But they do care about their monopoly (if they have a legal one). My approach is now to get the municipal monopoly contract void since they claim my home is "available" but they've been saying that for over four years now. They have the requirement to connect everyone within reasonable time. (note: not in the US but the same issues apply elsewhere as well).

Re: A monopoly ISP refuses to fix upstream infrastructure

#46

Post by szundi »

mh- wrote: post #41
terminalshort wrote: post #38

Earlier quoted context omitted.

Amazing that we now live in a world where AI can instantly an accurately diagnose a network infrastructure problem, but you are still forced to talk to CS drones who tell you again and again "have you tried unplugging it and plugging it back in?"

I'm not so sure that's an accurate diagnosis. But I agree it's certainly better than one can get from phoning support.

[dead]

Re: A monopoly ISP refuses to fix upstream infrastructure

#47

Post by GCUMstlyHarmls »

themafia wrote: post #27

The comment at the bottom of the article I believe is correct. I believe this because our neighborhood had the same problem. One day my neighbor, frustrated beyond his capacity, and seemingly very high on something, went outside and started ripping infrastructure out by hand and damaging everything else he could find with a hammer. They came out and replaced a lot of the damaged equipment and did a few upgrades. Afte…

Did the neighbor get in trouble or was this a mom-stealing-baby-food-and-diapers kind of witnessing?

Re: A monopoly ISP refuses to fix upstream infrastructure

#48

Post by jonhohle »

stego-tech wrote: post #14

I sympathize with the author. I remain on Charter’s shitlist to this day because I had a very similar issue about twenty years ago, except our connection cut out entirely after ~10MB of data had downloaded in a continuous stream, and the cable modem had to wait for the line to become available again. No amount of technical documentation, logs, traceroutes, equipment swaps, or anything on my end would convince them it…

I recently had to do the same thing with Cox. It’s funny how a customer is responsible for repair fees until the FCC gets involved and all of a sudden they figure out the necessary work outside the house.

Re: A monopoly ISP refuses to fix upstream infrastructure

#49

Post by TimTheTinker »

nativeit wrote: post #5

I’ve dealt with this at least twice on behalf of clients. In both cases, another provider entering the market was the only thing that made a difference. By that point, they’d already burned all the good will they had in the area, so maybe they would have fixed things with competition, but I wouldn’t know, my clients got on the waitlist to jump ship the absolute nanosecond they hear about it.

Makes me wonder if Starlink is an option for OP. It's more expensive than most ISPs, but probably less than 3x what most people pay.

Re: A monopoly ISP refuses to fix upstream infrastructure

#50

Post by vedmed »

mh- wrote: post #34
themafia wrote: post #27

The comment at the bottom of the article I believe is correct. I believe this because our neighborhood had the same problem. One day my neighbor, frustrated beyond his capacity, and seemingly very high on something, went outside and started ripping infrastructure out by hand and damaging everything else he could find with a hammer. They came out and replaced a lot of the damaged equipment and did a few upgrades. Afte…

I was merely pretty sure that the comment was AI generated as I read it. After reading it, I became a lot more confident when I noticed the username above the comment: Gemini 3 . Is this a Wordpress plugin the blog author is using?

My brother ran the article through gemini and left that comment
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