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When a stadium adds AI to everything, it's worse experience for everyone

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Re: When a stadium adds AI to everything, it's worse experience for everyone

#41

Post by kridsdale3 »

influx wrote: post #14
Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

Lumen Field in Seattle just installed some Amazon Just Walk Out vendors this year. I'm happy to report you don't need to be logged into Amazon or have an app. I double clicked my phone to swipe my Apple Pay before I walked in, grabbed a beer and walked out. It was fantastic.

Climate Pledge Arena has these too. I love them! No lines, no human interaction. Grab your M&M's and beer and GTFO.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#42

Post by heyheyhey »

CGMthrowaway wrote: post #13

By "Everything" I guess the author means "Concessions checkout"? I was looking for another example and never got one.

And that wasn't really AI, it was more like automation.

Was hoping the article would be about stadium experiences like the announcer, jumbotron, etc. all being AI-driven. When I judge the experience of gameday, concessions are like third on that list. Disappointed with the content.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#43

Post by HWR_14 »

clan wrote: post #12
Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

The arrogance is not that they think they're the center of the universe. It is much worse. I hear a lot of talk about how much pain you can inflict on people and how to extract the most value from that. Last I heard it was from a couple of media types discussing radio commercials. No care for their actual product for the end user - but an evaluation of how much people would suffer before tuning away. Actual professio…

Those two discussing it probably felt a great deal of professional pride they can get the volume to within a tenth of a decibel of the maximum tolerable volume before someone changes the channel

Re: When a stadium adds AI to everything, it's worse experience for everyone

#44

Post by [deleted] »

reaperducer wrote: post #16
Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

replaced all of their vending machines with machines that require me to install an app(!) to purchase a product I saw this at a Simon mall recently. I took a picture of the machine. Across the front of the door is a banner which reads: 1. Scan the QR code 2. Create profile 3. Scan again to unlock door 4. Close the door 5. You're one drink closer to a free drink! I'm not going to jump through hoops like a circus anima…

[deleted]

Re: When a stadium adds AI to everything, it's worse experience for everyone

#45

Post by esafak »

AlexandrB wrote: post #4

Isn't this the purpose of a lot of AI? To provide "good enough" alternatives to human labor. Why would anyone expect AI to make things better rather than cheaper or more profitable ?

Computers can do some things better than humans; recognize and generate speech, when accents are involved at either end.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#46

Post by kulahan »

throwaway48476 wrote: post #36
potato3732842 wrote: post #34

Earlier quoted context omitted.

>If the public spends less on material they can afford to build additional bridges Except what happens is that now that we can build them cheaply they waste the same amount of money by turning what could have been simple I beams into a mirror finish exercise in "art" nobody asks for and was bike-shed into oblivion until the whole budget and more was used up. So the public doesn't actually reap any benefit. It just ma…

Its not the fault of the engineers, they just did a job. The parasites come from elsewhere. I read that in order to build a reactor in the UK they spent 350 pages in the plan discussing how jobs would be given to various minority groups. Everything government touches is a racket now.

Who even reads all of that? Is it just all in there so someone who says "I really care about , so I want to make sure they're represented", or is someone actually sitting down and reading 350 pages of job allocations??? I can't imagine a worse punishment, honestly.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#47

Post by kulahan »

TSUTiger wrote: post #21
ryandrake wrote: post #3

> You place all your items on the white shelf with some space between them. Although they were clearly designed to be a self-checkout experience, the stadium had a staff member rearrange your items, then for about 30 seconds the kiosk would be thinking. After, it would pop up all items on the menu, and the staff member would have to tap to confirm what each item was. Maybe we're just calling all forms of automation a…

They do that at Circle K[0] today using the same tech from Mashgin. It's meant to be a self-checkout, but you literally have one employee standing and watching this one checkout (sometimes 2-3, but usually 1-2). It's not always accurate, requires some hand-holding at times, and slows down the already slow lines at Circle K. It's a bit faster than the article implies and does not require a staff member, but still slow…

I use circle-K because it's like 3 blocks from me. The self-checkout seems to work fine. I buy alcohol on the rare occasion I drink, and even then the cashier just steps to the side for one moment to check my ID, presses a button, and then goes back to what he's doing with someone/something else. It never overcharges me, at least, and it always seems to pick things up in just a couple moments. I suppose I take the time to space them out a bit, but I always seem to have a perfectly reasonable experience.

That being said, I see the same one-person-two-registers thing at 7-eleven, and it's very, very fast.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#48

Post by throwaway48476 »

kulahan wrote: post #46
throwaway48476 wrote: post #36

Earlier quoted context omitted.

Its not the fault of the engineers, they just did a job. The parasites come from elsewhere. I read that in order to build a reactor in the UK they spent 350 pages in the plan discussing how jobs would be given to various minority groups. Everything government touches is a racket now.

Who even reads all of that? Is it just all in there so someone who says "I really care about , so I want to make sure they're represented", or is someone actually sitting down and reading 350 pages of job allocations??? I can't imagine a worse punishment, honestly.

On a society level I think everyone realizes the ship is sinking and just looting everything they can before running for the lifeboats.

Bureaucracies became a spoils system. In the 60s the civil rights movement would boycott companies and then demand favors. Minority groups realized the moral weakness of western society and are just in it to loot whatever they can. For them the 350 pages of spoils are very important.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#49

Post by jerlam »

ryandrake wrote: post #39
reaperducer wrote: post #37

Earlier quoted context omitted.

Meanwhile, 1 traditional checkout lane is open I wish. The Wal-Mart near me no longer has staffed checkouts between 6am (opening time) and 8am. That's two hours in the morning of robots-only. I don't know about in the evenings. traditional checkout lane is open with a long line. I use the traditional check-out line whenever I can because where I live, the self-check line is almost always longer. It's not hard to keep…

I don't even think it's about going faster. In my experience, a traditional checkout staff is much faster than the self-check out. First of all, it's fantastically batched and pipelined. While the person in front of me is being checked out, I load all of my groceries onto the conveyer. Then, when it's my turn, the clerk does one motion over and over very quickly, and puts it on another conveyer that whisks it out of…

This probably doesn't work for groceries, but Uniqlo (a clothing retailer) tags all their items with RFID. You put all your items in the "checkout box" at the same time and just pay, no scanning required.

Here's a video of it in use: https://www.youtube.com/watch?v=GqPfYnVKwGI

Re: When a stadium adds AI to everything, it's worse experience for everyone

#50

Post by canucker2016 »

sleazebreeze wrote: post #35
influx wrote: post #14

Earlier quoted context omitted.

Lumen Field in Seattle just installed some Amazon Just Walk Out vendors this year. I'm happy to report you don't need to be logged into Amazon or have an app. I double clicked my phone to swipe my Apple Pay before I walked in, grabbed a beer and walked out. It was fantastic.

Aren't all these transactions checked by a human after the fact? IIRC I interviewed someone who worked on this and thats what they said.

from https://www.cnn.com/2024/04/03/business/amazons-self-checkou...

   Amazon had used roughly 1,000 humans in India, according to some news reports, to help monitor accurate checkouts. The company told CNN it’s “reducing the number of human reviews” while developing the “Just Walk Out” technology. Amazon said besides data associates’ main role in working on the underlying technology, they also “validate a small minority” of shopping visits.
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