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Deloitte to refund the Australian government after using AI in $440k report

theguardian.com

41–50 of 240 posts

Re: Deloitte to refund the Australian government after using AI in $440k report

#41
post #24
post #3

Can someone explain to me how and why consulting works? If a man had no real skills except giving advice left and right, he would be considered a loser. Now make it a company, and corporations and governments queue up for their advice. Wouldn't your own employees be in a better position to give you advice than people who know nothing of your business and who's only skills are googling and making presentations?

A couple of uses of consultants that I've seen at first hand: - They helped our company to negotiate the minefield of government R&D tax credits, by interviewing all the developers and assessing how much was R&D compared to the guidelines (which are complicated). I think this was a good use of consultants: You get someone with specialized knowledge, and unless you're an enormous company, you couldn't afford to have s…

These are good examples.

1. Since tax prep is siloed away from development, you don’t know what you don’t know about your company’s tax and regulatory posture. You as a product owner don’t know how it compares with the industry. You don’t know the space of ways it can change.

2. But then, when they find that your development floor looks like everyone else, it’s less than profound. This analysis is most valuable to the outliers; maybe a company that’s merged and bought smaller ones and as a result needs to be told that they’re out of shape.

Re: Deloitte to refund the Australian government after using AI in $440k report

#42
post #32

Earlier quoted context omitted.

It's not only "giving advice". "Consulting" includes a range of things, down to implementing software. The customers are big companies with huge budgets, and a lot of red tape. The guarantees they want the most are legal. If things don't go well in a project, or if a project isn't implemented on time, they want to have someone to sue. Someone that will not simply go bankrupt and disappear. "Quality" is almost a nice…

> I once was asked to estimate how much would it cost to change one (static) website's scrollbar color from default to yellow. The quote for that change alone, perhaps 10 LOC change implemented by someone in India, was 3000 euros. This is absolutely insane and, quite honestly, hard to believe.

Welcome to corporate life.

You need sign offs, and translations - wait but isn't it just the scroll bar color? Yes but the color needs to fit in with the corporate colorscheme, so now we have to pull in the design team, and they're in Poland.

Re: Deloitte to refund the Australian government after using AI in $440k report

#43
post #27

Most of the time gov, orgs and companies don't listen to their in-house engineers but will pay $$$ to some consulting firm, only to confirm the same thing or just to show that "they are taking actions towards the solution". In some cases there is distrust from management on in-house employees or in some other cases they want to show quick results without distracting their teams from their planned tasks. Of course the…

What if your in-house engineers are morons but you need to have one particular project done correctly. I don't understand the glorification of normal engineers - quite often they're normal people drawn from normal distribution, with all consequences of that.

Re: Deloitte to refund the Australian government after using AI in $440k report

#44

As someone who did an MBA and was groomed to be a Consultant and then repented (now a software engineer) you have to understand that the customer of a consultancy project is an exec. 1. The exec has been charged with exploring a new product space, a potential M&A deal, more vertical integration etc etc 2. The exec needs a gauge on the "size of the prize", is this thing worth doing? roughly how will it be done? how lo…

Bingo. Therein lies the difference between a “client” and a “customer”.

Re: Deloitte to refund the Australian government after using AI in $440k report

#45

As someone who did an MBA and was groomed to be a Consultant and then repented (now a software engineer) you have to understand that the customer of a consultancy project is an exec. 1. The exec has been charged with exploring a new product space, a potential M&A deal, more vertical integration etc etc 2. The exec needs a gauge on the "size of the prize", is this thing worth doing? roughly how will it be done? how lo…

Years ago, I was introduced to a “what would Elon do?” assistant. Execs want to know what their (current or hypothetical) competition would do given their decision-support data. But they also want to know what a consult-assistant cutout would know.

(This was long before his political achievements)

Re: Deloitte to refund the Australian government after using AI in $440k report

#46
post #27

Most of the time gov, orgs and companies don't listen to their in-house engineers but will pay $$$ to some consulting firm, only to confirm the same thing or just to show that "they are taking actions towards the solution". In some cases there is distrust from management on in-house employees or in some other cases they want to show quick results without distracting their teams from their planned tasks. Of course the…

You are missing the role that consultancy plays in diffusing responsibility for legal and performance problems.

Re: Deloitte to refund the Australian government after using AI in $440k report

#47
post #34
post #3

Can someone explain to me how and why consulting works? If a man had no real skills except giving advice left and right, he would be considered a loser. Now make it a company, and corporations and governments queue up for their advice. Wouldn't your own employees be in a better position to give you advice than people who know nothing of your business and who's only skills are googling and making presentations?

The trope you’ll often hear in circles like ours is that big 4 consultants exist to provide cover for unpopular decisions. That’s sometimes true. However… Big corporations and governments aren’t startups in which everyone is encouraged to do as they please in service of the mission. Corporations and governments hire people for very specific roles with very specific responsibilities. Stepping outside of your responsib…

I don't understand this comment you say:

> The trope you’ll often hear in circles like ours is that big 4 consultants exist to provide cover for unpopular decisions. That’s sometimes true. However…

And then in the rest of your comment you outline exactly that "consultants exist to provide cover for unpopular decisions".

Re: Deloitte to refund the Australian government after using AI in $440k report

#48
post #27

Most of the time gov, orgs and companies don't listen to their in-house engineers but will pay $$$ to some consulting firm, only to confirm the same thing or just to show that "they are taking actions towards the solution". In some cases there is distrust from management on in-house employees or in some other cases they want to show quick results without distracting their teams from their planned tasks. Of course the…

What if your in-house engineers are morons but you need to have one particular project done correctly. I don't understand the glorification of normal engineers - quite often they're normal people drawn from normal distribution, with all consequences of that.

This is my experience as well. One of my clients tasked me with stuff their average engineers can't do due to many reasons, not only competency. They just had to have this one project working in time.

Personally consultants are just another tool in the mid-hi management toolbox. Just as a workforce on a payroll, this can be used in a good clever way and this can spiral into a shit show real quick.

Re: Deloitte to refund the Australian government after using AI in $440k report

#50
post #27

Most of the time gov, orgs and companies don't listen to their in-house engineers but will pay $$$ to some consulting firm, only to confirm the same thing or just to show that "they are taking actions towards the solution". In some cases there is distrust from management on in-house employees or in some other cases they want to show quick results without distracting their teams from their planned tasks. Of course the…

If shit hits the fan, the director can pull the "we just followed Deloitte's advice" where "Bob from IT said so" just does not have the same responsability shielding.
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