The problem is… When (if) we pick up the phone today it’s because we want to speak to a human.
Most people, avoid phone calls if possible.
If I get a call and it’s an AI, I, like everybody else, is putting down.
If I’m picking up the phone to call a company, it’s because I can’t achieve what I want to on their website.
These AI phone calls are as or more limited than the website.
There is a use-case for voice AI - most of these demoes really miss the mark with “we’re going to replace your call center”.
If founders had any idea how much performance matters in a call center, and how hard it is to achieve, they’d focus on a use case better served by voice AI.