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Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
41–50 of 113 posts
Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#42Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…
Because today is the day that I read the blog post. I agree with you that Apple taking action on the account is not wholly unreasonable. What I found shocking was the inability to contact someone who could resolve the situation. I know this is a common issue with Google, but had expected Apple to be different.
> What I found shocking was the inability to contact someone who could resolve the situation.
But they did. The first person was unfamiliar with the issue, likely because the Apple Card program was relatively new at the time. They opened a case to escalate.
Apple’s phone support has been relatively good in my experience. I expect they’d have this situation more integrated into first-line support in 2025 than they did when the program was new.
Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#43On one hand, I want to reply "duh, you didn't pay your CC" but at the same time Apple is _horrible_ about messaging things like this. I had some random Apple charge not go through (IIRC it was my monthly iPhone Citizen One bill that was paid on my Apple Card but the Apple Card rejected the payment???). And it fouled up things in odd ways that were not clear at all from any UI I could access. In the end I had to keep…
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Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#44Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…
Because today is the day that I read the blog post. I agree with you that Apple taking action on the account is not wholly unreasonable. What I found shocking was the inability to contact someone who could resolve the situation. I know this is a common issue with Google, but had expected Apple to be different.
The only issue with posting it today is that it was missing (2021), which has been added since this thread started, so all is well.
Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#45Earlier quoted context omitted.
Side moral there: if you have access to a functional regulatory system, don’t be afraid to ask it for help when a large company is messing with you. In general, such agencies love nothing more than to get to be the one to swat the corp on the nose with a rolled up federal register.
> Side moral there: if you have access to a functional regulatory system, don’t be afraid to ask it for help when a large company is messing with you True. I've used the FCC and CFPB in the past and while the UI to interface with them is somewhat clunky, it's functional and in all 3 cases I was satisfied (vindicated). In at least 1 of the cases the monetary value was low enough that it was absolutely in my best inter…
One time I got a senator to tell the Navy Exchange to stop hounding me for a bill where I had receipts showing that I paid. I would’ve loved to be a fly on that wall when the senator’s office called the admiral in charge, resulting in a wet-ink-signed letter of apology from him to me. I bet some people had a “fun” week after that.
Most recently, California’s Department of Insurance helped me when State Farm was being a thorn in my side: https://honeypot.net/2024/04/08/i-fought-state.html
Sometimes the only way to fight bureaucracy is with a bigger bureau.
Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#46Earlier quoted context omitted.
However, if I miss a bill at my credit card because of some missed email, I can call them and get it fixed up. If I miss a bill at my bank, I can call my bank and we will get it fixed up. And those are a bit too big for my comfort compared to a credit union. The problem is if something goes wrong with amazon, google or apple, you can get locked into a giant hole.
I don’t see how that happened in this case. They were able to talk to someone and get it fixed.
The blog post was written NINE days after their first contact with apple support. "They were able to talk to someone and get it fixed" yes, after at least nine days of being locked out. This was all triggered by being 15 days late on a payment, because APPLE screwed up and didn't send a trade-in kit.
If you're ok with being treated that way, that's fine - I'm not.
Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#47So, yeah, the linked article is half a decade old by now and would best be flagged as "HN is not Apple customer service", but there is something worth salvaging here.
Which is: sure, you're a tech company wanting to change the world. And, sure, this will ruffle some feathers and break a few eggs by design, but: the least you can do is stand up for your customers, right?
So: if your actual customers want to urgently talk to you about, ehm, things, how do you enable this? And, how do you communicate the outcomes to the wider world?
Bad examples abound. But how would you do better?
Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#48This was from 2021 and in the end he was at least able to talk to some humans and solve the issue. As bad as it was, it was still miles ahead of what you could expect in a similar situation with google.
The fact that you can’t talk to a human about being locked out of Gmail which is used for millions of people’s entire lives is absolutely mind blowing
The fact that in 2025 there is still no "rights" or "due process" for users is astonishing, you can be banned by automated systems, refused any reason, refused any actual recourse, and it's just forever. Thoroughly inadequate for platforms that have become entrenched in modern life.
Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#49Getting a trade-in credit and then “forgetting about it”. What do you think would happen?
Indeed, that and missing a pretty serious sounding email from Apple.
I 100% commiserate with the author and have missed important stuff before, but yeah, this article reminds me of the importance of making a habit to read the emails from my "important" accounts each morning. I setup some guardrails to help save myself from my own humanity, e.g. monthly "pay CC" calendar events.
Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)
#50This was from 2021 and in the end he was at least able to talk to some humans and solve the issue. As bad as it was, it was still miles ahead of what you could expect in a similar situation with google.
The fact that you can’t talk to a human about being locked out of Gmail which is used for millions of people’s entire lives is absolutely mind blowing
Some people consider that a security feature.