I just cancelled - not because I thought the policy change was real - but simply because this article reminded me I hadn't used it much this month.
Cursor IDE support hallucinates lockout policy, causes user cancellations
41–50 of 635 posts
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#42Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#43Earlier quoted context omitted.
Yes, but humans can be held accountable.
As annoying as it is when the human support tech is wrong about something, I'm not hoping they'll lose their job as a result. I want them to have better training/docs so it doesn't happen again in the future, just like I'm sure they'll do with this AI bot.
That only works well if someone is in an appropriate job though. Keeping someone in a position they are unqualified for and majorly screwing up at isn't doing anyone any favors.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#44Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.
Weirdly, your conspiracy theory actually makes the turn of events less disconcerting.
The thing is, what the AI hallucinated (if it was an AI-hallucinating), was the kind of sleezy thing companies do do. However, the thing with sleezy license changes is they only make money if the company publicizes them. Of course, that doesn't mean a company actually thinks that far ahead (X many managers really think "attack users ... profit!"). Riddles in enigmas...
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#45Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).
Last I heard their team was still 10 people. Best size for doing something revolutionary. Way too few people to triage all that many issues and provide support.
They have enough revenue to hire, they probably are just overwhelmed. They'll figure it out soon I bet.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#46Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).
If you don't mind leaving VSCode I'm a huge fan of Zed. Doesn't support some languages / stacks yet but their AI features are on-par with VSCode
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#47here's an archive of the original reddit post since it seemed to be instantly nuked: https://undelete.pullpush.io/r/cursor/comments/1jyy5am/psa_c...
It's funny seeing all of the comments trying to blame the users for this screwup by claiming they're using it wrong. It is reddit though, so I guess I shouldn't be surprised.
what is it about reddit that causes this behavior, when they otherwise are skeptical only of whatever the "official story" is at all costs? it is fascinating behavior.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#48Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#49Cursor is trapped in a cat and mouse game against "hacks" where users create new accounts and get unlimited use. The repo was even trending on Github (https://github.com/yeongpin/cursor-free-vip).
Sadly, Cursor will always be hampered by maintaining it's own VSCode fork. Others in this niche are expanding rapidly and I, myself, have started transitioning to using Roo and Cline.
Re: Cursor IDE support hallucinates lockout policy, causes user cancellations
#50I just cancelled - not because I thought the policy change was real - but simply because this article reminded me I hadn't used it much this month.
so the old adage no such thing as bad PR shows to be incorrect. had they not been in the news, they'd at least have gotten one more monthly sub from you!