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Mozilla site down due to "overdue hosting payments" [fixed]

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Re: Mozilla site down due to "overdue hosting payments" [fixed]

#41
post #18
post #9

Organization with hundreds of millions of dollars of annual revenue and spend can't maintain servers? I would wonder if this is really something much simpler: an excuse to make things read-only, while implying that people really should give them money if they want things to work. Really, I can't lose any more respect for Mozilla at this point. It's all gone.

If you have ever done subcontracting work or been a supplier to a major automotive corps, you’ll know the can be extremely late to pay at times. They use their muscle to get a free line of credit from their suppliers by simply demanding to get an extra 30 days on their deadline every month. Not saying this is Mozilla’s policy, just pointing out it may be an accident or it may be a lack of funds, or something entirely…

> supplier to a major automotive corps, you’ll know the can be extremely late to pay at times.

I'll add telcos to this list. Absolutely the worst customers to have. Net90 paid on time was a good thing.

Re: Mozilla site down due to "overdue hosting payments" [fixed]

#42
post #27

Earlier quoted context omitted.

Is this a case of can’t pay? It sounds more like a error. So you would loose out on future revenue.

You typically get multiple reminders. If that's "an error", then that's an error that will happen again and again and again. That's a problematic customer you don't want unless you're otherwise broke or want to keep them for other reasons (e.g. publicity).

Or if your marginal cost is small (eg, if your primary product is software) so a slow or delinquent payer doesn't actually cost you anything.

Re: Mozilla site down due to "overdue hosting payments" [fixed]

#43
post #27

Earlier quoted context omitted.

IMO if I lose someone's business because they can't pay the bill... Good? Right?

Is this a case of can’t pay? It sounds more like a error. So you would loose out on future revenue.

> It sounds more like a error

It seems like Mozilla has made quite a lot of errors in the past few years.

Re: Mozilla site down due to "overdue hosting payments" [fixed]

#46
post #38
post #31

Earlier quoted context omitted.

You'd lose out on headaches from your customer not paying and having to waste resources following up on it. If they can pay, then just pay for the service they got. Seems pretty straightforward.

Yeah, but you also lose all the income from that customer to save a few bucks for sending an extra invoice…? The customers who pay a little late have never been a noticeable cost for us. The ones that contact support for every little thing or those that have a million strange feature requests on the other hand.

> lose all the income from that customer to save a few bucks for sending an extra invoice…?

Maybe they sent all the extra invoices? It sounds like you are assuming discontinuing the service was the first and only thing they tried.

Re: Mozilla site down due to "overdue hosting payments" [fixed]

#47

As reported by parts of the tech press this last year, Mozilla is seemingly on its way to certain bankruptcy. I guess we should expect more incidents like this the time to come.

> Mozilla is seemingly on its way to certain bankruptcy.

Mozilla has hundreds of millions of dollars in cash and over a billion in investments according to their last financial statement -- so, no, they are not.

Re: Mozilla site down due to "overdue hosting payments" [fixed]

#49
post #9

Organization with hundreds of millions of dollars of annual revenue and spend can't maintain servers? I would wonder if this is really something much simpler: an excuse to make things read-only, while implying that people really should give them money if they want things to work. Really, I can't lose any more respect for Mozilla at this point. It's all gone.

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